Care Coordinator- Plymouth Psych Group

Plymouth Psych Group is a full-service mental health clinic serving patients of all ages and their families. We are currently seeking a Care Coordinator / Medical Assistant to join our team.

Position: Care Coordinator / Medical Assistant

Status: Full-Time

Schedule: Monday through Friday

Job Summary

The Care Coordinator / Medical Assistant provides both administrative and clinical support to individuals and families seeking care at Plymouth Psych Group. This role is responsible for front-desk coordination, patient intake, scheduling, and communication, while also supporting clinical staff with basic medical assistant duties such as rooming patients, documenting vitals, and assisting providers to ensure efficient, high-quality patient care.

This position serves as a liaison between patients, providers, clinical staff, and the back office while maintaining strict confidentiality and professionalism.

Duties & Responsibilities

Care Coordination & Administrative Duties

• Greets all patients and verifies demographic and insurance information for accuracy.
• Assists patients and family members with completion of pre-registration and intake forms.
• Schedules, reschedules, and coordinates appointments, including last-minute and urgent scheduling needs.
• Reviews no-call/no-show accounts and contacts patients to reschedule appointments.
• Answers phones, screens callers, relays messages, and routes calls to appropriate departments.
• Checks voicemail every 30 minutes to ensure timely response to patient messages.
• Confirms callbacks, reschedules appointments, and communicates no-show/late cancellation policies.
• Maintains, files, and updates patient charts, orders, demographics, and other documentation; shreds outdated information per policy.
• Informs patients of costs of care and collects copays, coinsurance, and deductibles.
• Posts payments according to protocol; prepares and balances daily financial registers and submits documentation to billing.
• Maintains physician and provider schedules within the Practice Management system.
• Assists with filing and other administrative support needs as assigned.

Medical Assistant Duties

• Rooms patients and prepares them for appointments in a timely and professional manner.
• Obtains and documents vital signs, height, weight, and other relevant clinical information as appropriate.
• Assists providers with clinical workflows, including pre-visit preparation and post-visit follow-up tasks.
• Updates medication lists, allergies, and patient histories in the electronic health record (EHR).
• Prepares exam rooms and ensures rooms are stocked, clean, and organized.
• Assists with coordination of lab orders, referrals, prior authorizations, and documentation as directed.
• Provides patients with instructions, educational materials, and follow-up guidance per provider direction.
• Communicates patient concerns or clinical observations to providers promptly and accurately.
• Supports telehealth visits by assisting with patient check-in, documentation, and troubleshooting as needed.

Qualifications

• Demonstrates compassion, empathy, and respect for all patients; patient care is a top priority.
• Excellent customer service and communication skills.
• Understanding of HIPAA and the importance of confidentiality.
• Highly flexible and adaptable to changing departmental needs.
• Strong organizational and multitasking skills in a fast-paced environment.
• Attention to detail with the ability to remain focused under pressure.
• Basic computer proficiency, including Microsoft Word and Excel; experience with EHR systems preferred.
• Medical Assistant experience or training preferred (certification a plus but not required, if applicable).