What are the responsibilities and job description for the Member Engagement Programs & Events Coordinator position at Trusted Fraternal Life?
Member Engagement Programs & Events Coordinator
About Trusted Fraternal Life
Trusted Fraternal Life (TFL) is one of the largest fraternal benefit societies in the United States, serving nearly 200,000 members with nearly $3 billion in assets. Through our family of brands—Catholic Financial Life, Degree of Honor, Woman’s Life, and Catholic United Financial—we help members build financial security while strengthening their communities. We are on a journey to be the leading next-gen fraternal — serving more members, across more communities, with more impact.
Role Summary
The Member Engagement Programs & Events Coordinator is responsible for coordinating and executing events and programs that support member engagement, community involvement and mission fulfillment across Trusted Fraternal Life’s family of brands.
This associate plays a key role in ensuring events and programs are well-organized, consistently executed and delivered with strong attention to detail and superior service. The role works closely with the Member Engagement team, marketing, external partners and vendors to bring plans to life and support a positive experience for members and community participants. This role supports a range of programs, including both community-based and faith-based experiences, and requires comfort planning and running faith-based events that reflect TFL’s member traditions and values.
Key Accountabilities
- Coordinate and execute member, community and corporate events, including regional events, virtual events and enterprise-wide initiatives
- Drive planning and execution of large-scale events such as the triennial fraternal celebration of chapter leaders, women’s leadership events, and Catholic pilgrimage and youth experiences abroad (in partnership with travel vendors)
- Administer mission-based and charitable programs, including the Catholic United Financial Catholic schools raffle and CFL teachers Give Back Contest
- Serve as a point of contact for event and program-related inquiries, providing timely and professional support
- Coordinate logistics including scheduling, registrations, materials, vendor and member communication, travel coordination and virtual event setup
- Partner with marketing and internal teams to align event communications, promotions and materials
- Manage relationships with external vendors, venues and partners to ensure expectations are met
- Track timelines, details and deliverables to ensure consistent execution
- Build and maintain organized processes and documentation to support repeatable program delivery
- Identify opportunities to improve efficiency and organization, including the use of digital and AI tools
- Support invitation services, including list coordination, edits, batching and vendor communication
- Qualifications & Skills
- 4–6 years of experience in event coordination, project management or a related field, with demonstrated ownership of planning and execution
- Strong customer service and communication skills, demonstrated experience working in a professional or member/customer-facing environment, responding to customer inquiries and questions
- Strong organizational skills and attention to detail, experience using project management software such as Microsoft Planner, Asana, etc.
- Experience successfully negotiating with and managing vendor contracts and partnerships
- Experience independently coordinating events or programs from planning through execution
- Ability to manage multiple priorities and timelines
- Skilled at working independently and as part of a team
- Experience using digital and AI tools to support organization and efficiency
- Comfort supporting and coordinating both faith-based and community-focused events
- Ability to travel regionally and internationally for events (approximately 4–6 times per year)
- Flexibility to support occasional evening and weekend events (6-10 times per year)