What are the responsibilities and job description for the Front Desk Manager position at Trusted Doctors?
Description
Pediatrics at Chartley is hiring a Full-Time Front Desk Manager. We are looking for a computer savvy, energetic, and efficient team player to join our dedicated staff of medical professionals. Our pediatric practice is a GREAT PLACE to work! We offer excellent benefits-- including 401k, Health Insurance and Paid Holidays. Interested candidates please send resume’ with cover letter and salary requirement.
Requirements
Key Responsibilities:
- Oversee daily front desk operations to ensure smooth and efficient patient flow
- Train, supervise, and support front desk staff to maintain high standards of customer service
- Manage appointment scheduling, patient check-in/check-out, and billing processes
- Ensure accurate and timely documentation of patient information and administrative records
- Address patient inquiries and resolve issues promptly and professionally
- Collaborate with medical staff to facilitate effective communication and coordination
- Maintain a clean, organized, and welcoming front office environment
- Implement and uphold office policies and procedures to enhance operational efficiency
Skills and Qualifications:
- One to two years supervisory experience in customer service or healthcare settings
- Strong organizational, communication, and critical thinking skills
- Demonstrated leadership ability and team management skills
- Proficiency in computer systems
- Ability to multitask and prioritize in a fast-paced environment
- Professional demeanor with excellent interpersonal skills
- Detail-oriented with a focus on accuracy and confidentiality
- Prior healthcare experience highly preferred
- Knowledge of Electronic Health Record systems highly preferred
- Experience with Office Practicum highly preferred
- Knowledge of billing and insurance processes highly preferred