Teller - Rotterdam Branch, NY

Full – Time Teller
Reports to: Branch Manager
Salary: NE11 ($17.50- 19.50/ hour) 
FLSA Status: Non-Exempt | Supervisory Role: No

Why Join Us?

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family.  We value each team member’s contribution and offer a supportive, collaborative work environment.  Join our team as a Teller, where excellence in customer service and operational precision combine to create memorable banking experiences. 

We believe that investing in our employees means investing in the future of our company.  As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!  

About the Teller Role

Teller is the frontline ambassador of Trustco Bank, delivering exceptional customer service with professionalism and integrity. This pivotal role combines precision, efficiency, and a commitment to safeguarding our clients’ financial privacy. As a trusted representative, you will facilitate seamless banking transactions while upholding the highest standards of operational security and compliance.

Trustco Bank values dedicated professionals committed to excellence. If you thrive in a dynamic environment and aspire to grow within the banking industry, we invite you to become part of our esteemed team.

Key Responsibilities

• Customer Transactions: Accurately and efficiently process deposits, check cashing, and withdrawals, verifying cash and endorsements, and issuing receipts with meticulous attention to detail.
• Product & Service Promotion: Cross-sell and educate clients on the Bank’s diverse financial products and services, enhancing client relationships and fostering financial wellness.
• Payment Processing: Handle credit card payments, issue money orders, bank checks, and accept loan payments, ensuring accuracy and security.
• Secure Handling of Assets: Manage night deposit bags, admit clients to safe deposit boxes, and maintain confidentiality and security at all times.
• Client Support & Inquiries: Respond promptly to customer questions, provide account balances, and assist with general banking needs, cultivating a welcoming environment.
• Reconciliation & Record Keeping: Perform end-of-day balancing of transactions, verify cash totals, and reconcile Automated Teller Machines (ATMs). Maintain detailed reports and logs to ensure compliance and accurate record retention.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

• High School Diploma or equivalent
• Proven experience in customer service and cash handling
• Strong verbal communication skills
• Fluent in English; bilingual a plus

• Access to reliable transportation 
• Highly organized with exceptional multitasking abilities
• Ability to thrive in small team environments
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Preferred

• Previous banking or financial services experience.

Schedule

Full-time position with hours aligned to branch operations:

• Mon–Wed: 8:30 AM – 5:00 PM
• Thu–Fri: 8:30 AM – 6:00 PM
• Sat: 8:30 AM – 1:00 PM (rotating schedule)
• Sun: Closed

Employees may need to remain 15–30 minutes after closing. 

Equal Employment Opportunity Statement: 

 Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.  This includes, but is not limited to, the following:

•           Hiring, placement, upgrading, transfer, demotion or promotion

•           Recruitment, advertising or solicitation for employment

•           Treatment during employment

•           Rates of pay or other forms of compensation

•           Selection for training, including apprenticeship

•           Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.