Quality Assurance Coordinator - Glenville, NY

Quality Assurance Coordinator

Reports to: Quality Assurance Manager

FLSA Status: Non-Exempt | Supervisory Role: No

Why Join Us?

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. Join Trustco Bank’s esteemed team and play a vital role in shaping our future by attracting the brightest minds. We look forward to welcoming a strategic partner passionate about talent and growth.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more! 

About the Quality Assurance Coordinator Role

The Quality Assurance Coordinator assures consistent and quality completion of Bank lending files. 

Key Responsibilities

• Reviews all stages of residential and commercial lending files to ensure compliance with regulations, and Bank policies and procedures. 
• Reviews declined residential and commercial lending files to ensure compliance with regulations, and Bank policies and procedures. 
• Catalogues files received. 

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications & Experience

Required

• A bachelor’s degree in business related field or equivalent level of education and experience. 
• Effective verbal and written communication skills.
• Well, organized with the ability to manage multiple tasks and work to time sensitive deadlines.
• Ability to work well independently and in groups.
• Working knowledge with Microsoft Office Programs; Excel and Word.

Preferred

Schedule

Full-time position: 

Monday - Friday, 8:30 am – 5:00 pm; flexibility for evenings and weekends as needed.

Travel: Occasional travel to events; valid driver’s license required.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion

• Recruitment, advertising or solicitation for employment

• Treatment during employment

• Rates of pay or other forms of compensation

• Selection for training, including apprenticeship

• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.