Operations Specialist – Item Processing - Longwood, FL

Operations Specialist – Item Processing 

Reports to: Operations Supervisor

FLSA Status: Non - Exempt | Supervisory Role: No

Why Join Us?

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family.  We value each team member’s contribution and offer a supportive, collaborative work environment.

We believe that investing in our employees means investing in the future of our company.  As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!  

About the Operations Specialist – Item Processing Role

In the world of banking, the first impression is everything. Trustco Bank is looking for an Operations Specialist – Item Processing to ensure quality maintenance of Bank systems and timely and accurate processing of assigned duties.

Key Responsibilities

• Research/process returned deposited checks in a timely manner to prevent loss.
• Posts transactions to accounts.
• Communicates with branch/department personnel via E-Ticket and telephone regarding inquiries on charge backs, large deposits, and collection items.
• Communicates with other financial institutions regarding large item returns.
• Processes, tracks and monitors foreign collections.
• Reviews large deposit images for loss prevention.
• Proper filing required daily for file retention.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

• High School Diploma required or equivalent level of education and experience. 
• Effective verbal and written communication skills.
• Well- organized with the ability to manage multiple tasks and work to time sensitive deadlines.
• Ability to work well independently and in groups.
• Working knowledge with Microsoft Office Programs; Excel and Word.
• Fluent in English; bilingual a plus

Preferred

Schedule

Full-time position with hours aligned to department operations:

Evening and weekend work may be required as job duties demand.

Physical Demands: 

Primarily sedentary; includes use of standard office equipment.

Equal Employment Opportunity Statement: 

 Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.  This includes, but is not limited to, the following:

•           Hiring, placement, upgrading, transfer, demotion or promotion

•           Recruitment, advertising or solicitation for employment

•           Treatment during employment

•           Rates of pay or other forms of compensation

•           Selection for training, including apprenticeship

•           Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.