IT Technician- Glenville, NY

IT Technician

Reports to: Planning and Systems Manager

FLSA Status: Non -Exempt | Supervisory Role: No

Why Join Us?

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. Join us and leverage your technical expertise to foster a resilient, secure, and innovative IT environment. Your contributions will directly impact our operational excellence and customer satisfaction.

Deepen your career in technology—apply today and be part of our forward-thinking team!

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About The PC Technician Role

As a PC Technician at Trustco Bank, you aren't just fixing computers; you are the architect of productivity. You ensure our teams—from the local branch to the corporate office—stay connected, secure, and empowered. If you thrive on solving puzzles, mastering new hardware, and being the hero of the help desk, you belong here.

Key Responsibilities

• The Connector: Monitor branch connectivity and deploy routers to keep our network pulse strong.
• The Problem Solver: Tackle the "Big Four" (Computer, Phone, Email, Printer) via our ticketing system, ensuring no glitch slows us down.
• The Builder: Assemble high-performance workstations for new team members and master the rollout of critical software.
• The Gatekeeper: Manage system access, reset passwords, and serve as the first line of defense by spotting and reporting cybersecurity threats.
  
  

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

• Associate’s degree in Information Sciences and Technology or equivalent education/experience.
• Strong verbal and written communication skills.
• Exceptional organizational abilities with multitasking proficiency under tight deadlines.
• Independent worker with effective teamwork skills.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Fluent in English; bilingual a plus
• Access to reliable transportation
  
  

Preferred

• Bachelor’s degree in Computer Science or Engineering Technology.
  
  

Schedule

Full-time position; Monday – Friday, 8:30 am – 5:00 pm; (additional hours as required)

Physical Demands

Primarily sedentary; includes use of standard office equipment.

Travel : Occasional travel using personal vehicle; overnight trips may be necessary. Valid driver’s license required.

Equal Employment Opportunity Statement

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination
  
  

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.