Branch Administration Manager – Glenville, NY

Job Title:                                            Branch Administration Manager

Reports to:                                         Vice President of Branch Administration

FLSA Status:                                     Exempt

Salary Grade:                                    EX02 (55,000 to 65,000)

Supervisory Responsibility:             Yes

SUMMARY:

The Branch Administration Officer is responsible for tracking, monitoring and reporting on the Bank’s Northeast branch network of 95 locations and approximately 400 employees’ operations and performance.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by the supervisor and/or Trustco Bank’s Board of Directors.

• Creates and analyzes report tracking mortgage production in the Northeast Branch Network.
• Assists the BSA Department in monitoring and enforcing BSA regulations, policies, and procedures.
• Creates and distributes reports tracking new account openings and monthly progress towards core account goals. 
• Produces weekly reports, monitoring CD maturity versus total branch CD portfolio.
• Monitors deposits and withdrawals in excess of fifty-thousand dollars, tracking and reporting on trends or points of concern.
• Analyzes monthly performance bonus compensation to ensure the accuracy of bonuses paid for sales production. 
• Inputs quality assurance results into a tracking document to monitor employee performance and concerns. 
• Supports the branch capture process by responding to branch and customer concerns and questions, via verbal and written communication. 
• Reviews and negotiates branch leases. 
• Oversees and provides management guidance to the IRA Department. 
• Reviews and approves wire transfers between $250,000 and $500,000. 
• Provides guidance to Branch Administration team. 
• Liaison between branches and the Maintenance Department to ensure any issues are addressed in a timely manner. 

REQUIRED EDUCATION/EXPERIENCE:

·         A bachelor’s degree in accounting or finance or equivalent level of education and experience.

·         Effective verbal and written communication skills.

·         Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.

·         Ability to work well independently and in groups.

·         Working knowledge with Microsoft Office Programs; Excel and Word.

PREFERRED EDUCATION/EXPERIENCE:

·         Master’s degree in business-related field.

POSITION TYPE/EXPECTED HOURS:

This is a full-time position. Office hours Monday – Friday 8:30am – 5:00pm. Evening and weekend work may be required as job duties demand.

TRAVEL:

Travel using personal vehicle, occasional overnight travel. Valid driver’s license required.

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus.  Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone.
• Ability to communicate both in person and/or by telephone.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity Statement: 

 Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.  This includes, but is not limited to, the following:

•           Hiring, placement, upgrading, transfer, demotion or promotion

•           Recruitment, advertising or solicitation for employment

•           Treatment during employment

•           Rates of pay or other forms of compensation

•           Selection for training, including apprenticeship

•           Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.