Experienced Assistant Branch Manager

 Experienced Assistant Branch Manager wanted for TrustBank's Parkside location in Olney, IL.  

 Job Description

Job Title: Assistant Branch Manager 

Department: Operations, Parkside

Reports To: Bank Manager

FLSA Status: Exempt

Type of Position: Full-Time

Job Summary

The Assistant Branch Manager works directly with the Branch Manager to oversee all aspects of Branch operations.  Provide leadership and guidance for employees by providing excellent customer service with the highest degree of accuracy and professionalism.  The position will assist in ensuring the branch is achieving the most profitable deposit and loan relationships and that it is performing in an operationally compliant and regulatory sound manner.  The assistant branch manager performs any task in the absence of the bank manager and their supporting staff.  The position will work with management to prepare for contingencies and assume critical responsibilities when needed.  The position will also assume a variety of duties to better serve our customers by understanding and implementing our core values. The position requires a person that is individually driven, team-oriented, and thrives on delivering highly personalized customer service.  

Assistant Branch Manager Duties and Responsibilities:

1. Supervise the Branch in the absence of Branch Manager. 

2. Open/Close branch as needed.

3. Open new accounts and perform account changes/updates. 

4. Handle/Follow up on customer questions and support.

5. Oversee teller line and drive-up area to ensure all transactions are done accurately.

6. Assist in hiring, training, and coaching employees of the branch

7. Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and at-large ATM offerings.

8. Maintain a comprehensive knowledge on policies, rules, and regulations.

9. Insure that every employee within their Bank represents the vision and mission of TrustBank while setting the tone for the culture within their location. 

10. Coach less experienced staff on a regular basis.

11. Oversee staff scheduling.

12. Help support lenders at the branch by assisting in collecting documents to assist the loan process.

13. Attend meetings as needed/required.

14. Participate in community events supporting the bank’s visibility and outreach

15. Perform other duties as assigned.

Traits/Characteristics of Successful Assistant Branch Manager  

• Strong frontline experience in a bank branch.

• Effective problem-solving and decision making skills

• Excellent probing and listening skills to uncover customer needs

• Excellent interpersonal, verbal and written communication skills

• Self-motivated, assertive, perform well in a customer services environment and interact with customer and team members in a professional and personable manner, and perform well in potentially stressful situations requiring tact, diplomacy, integrity, and confidentiality

• Attention to detail and a strong acumen for consumer financial information

• Strong time management and follow-up skills

• Presents him/herself in a professional manner

Working Conditions and Essential Functions

This is a full-time exempt position, working a minimum of 40-hours per week and longer may be warranted to meet the demands of the job or other duties as assigned.  Hours will vary depending on the needs of the bank and includes Saturdays.  Well-lit office environment and the noise level is usually moderate.  The role routinely uses standard office equipment.  The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms, and talk, or hear.  Ability to lift 25-pounds.  Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to focus.  Travel is limited.

TrustBank Core Values

Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. Understand the highly confidential nature of the information being worked with on a daily basis.

Compensation and Benefits

The estimated annual salary for this position is $44,000 - $55,000 annually. The position is also eligible for an annual discretionary bonus. Salary may vary based on the candidate’s qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank’s career page. https://trustbank.net/company/career-opportunities

Disclosures

TrustBank recognizes that people are our bank’s strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The best talent will acquire the position. Equal Opportunity Employer/Disability/Veterans. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.

Updated January 6, 2026

Compensation details: 44000-50000 Yearly Salary