What are the responsibilities and job description for the Client Director position at Truscott Rossman?
Position Overview
The Client Director at Truscott Rossman is a pivotal role responsible for serving as the primary point of contact for clients across our business, ensuring the delivery of tailored solutions that align with their strategic goals. This role requires an understanding of diverse industries, strong client management skills, and the ability to drive teams to deliver exceptional service.
At Truscott Rossman, we operate using the Entrepreneurial Operating System (EOS), a proven framework that ensures clarity, accountability, and alignment across all levels of our agency. EOS helps us set clear goals, prioritize tasks, and solve problems effectively, empowering every team member to thrive in a collaborative and results-oriented environment. Candidates will benefit from the structure of clearly defined roles, and measurable goals, which provide the support and focus needed to excel in a fast-paced, multi-client communications agency. Our EOS-driven culture fosters teamwork, transparency, and professional growth.
What you’ll be accountable for
- Manage Client Relationship
Serve as the primary point of contact for assigned clients, fostering trust and open communication. Understand client needs, challenges, and goals, ensuring they are met with strategic, tailored solutions. Proactively anticipate client concerns and address them promptly to maintain a strong, positive relationship.
- Delegate and Assign Work
Collaborate with internal teams to assign tasks and projects based on team strengths, workload, and deadlines. Clearly communicate expectations, timelines, and deliverables to ensure alignment and efficiency. Provide guidance and support to team members, empowering them to deliver high-quality work while staying on track.
- Quality Service Delivery
Ensure all client work is executed to the highest professional standards, meeting or exceeding expectations. Oversee the development and implementation of strategic plans, campaigns, and deliverables, ensuring alignment with client goals. Regularly review work for consistency, accuracy, and strategic value, and provide constructive feedback to maintain excellence.
- Lead Assigned Clients
Act as the strategic lead for designated accounts, guiding the team in delivering innovative and effective solutions. Provide high-level oversight and input into account strategies, budgets, and deliverables. Represent the agency in client meetings, presentations, and events, articulating insights and recommendations confidently and professionally.
- Client Service/Scope Growth
Identify opportunities to expand the scope of work with existing clients, demonstrating value and driving additional revenue for the agency. Develop and present proposals for new initiatives, services, or campaigns tailored to client needs. Build and maintain a deep understanding of clients’ industries, positioning the agency as a trusted advisor and indispensable partner in their success.
Preferred Qualifications:
- Experience in client management and strategic planning across multiple markets.
- Awareness of communications strategies, with a strong understanding of diverse political, business, and media landscapes.
- Enthusiasm for leveraging technology, including AI tools, to enhance communication strategies.
- Familiarity with Michigan’s trade association ecosystem.
Reporting Structure:
This role reports to the Client Services Department Director.
Ideal Candidate Profile:
The ideal candidate is a multi-disciplinary leader who thrives on collaboration and delegation. They are dedicated to fully understanding the nuances of different communication services and are driven to bring client goals to life through strategic insights and modern communication practices.