What are the responsibilities and job description for the Regional Manager position at TruPark USA LLC?
Company Overview:
TruPark is a dynamic and rapidly growing parking management company serving premier multiple real estate asset classes in South Florida. We are known for delivering exceptional service, maximizing asset performance, and supporting our clients with innovative, tailored parking solutions. TruPark is looking for a Regional Manager to oversee key assets in Fort Lauderdale.
Position Summary:
The Regional Manager will directly oversee parking facilities in the Greater Fort Lauderdale area. This role ensures operational efficiency, financial performance, and exceptional customer service standards. Reporting to executive leadership, this individual will manage on-site teams, interface with property stakeholders, oversee P&L performance, and contribute to the strategic growth of the region.
Key Responsibilities
Operational Leadership:
- Direct day-to-day operations of parking facilities between the Boca Raton & Fort Lauderdale areas.
- Develop and implement operational procedures to maximize efficiency, safety, and service quality.
- Ensure compliance with company policies, local ordinances, and OSHA standards.
- Monitor maintenance needs and ensure cleanliness, safety, and functionality of equipment and facilities.
Team Management:
- Hire, train, and supervise on-site managers and frontline staff.
- Establish clear performance goals and accountability systems for teams.
- Conduct site visits and staff evaluations to support operational consistency and employee development.
- Foster a positive, team-oriented work environment.
- Organize, staff, and manage special events hosted in parking facilities, including those outside of regular work hours.
Customer Experience:
- Champion a culture of superior customer service across all locations.
- Respond to escalated customer inquiries or concerns in a timely and professional manner.
- Utilize feedback and data to continually enhance parker satisfaction.
Financial Oversight:
- Oversee P&L performance across properties under management.
- Track revenues, expenses, and labor costs, and implement cost-control strategies.
- Ensure accuracy in cash handling, daily reports, and financial audits.
- Oversee banking-related functions such as AR billing, collections, and account reconciliations.
- Identify and pursue external licensing or parking deals to increase revenue (e.g., fleet, rideshare, or event partnerships).
Client Relations & Business Growth:
- Serve as the primary contact for property managers, landlords, and ownership groups.
- Maintain strong relationships with clients, providing regular updates and addressing operational needs.
- Support marketing and promotional initiatives to grow utilization and client retention.
Qualifications
- 3–5 years of multi-site or operations management experience (parking, hospitality, real estate, or related fields)
- Previous parking management is highly preferred
- Bilingual (English/Spanish) is highly preferred
- Valid driver’s license with clean record (required)
- Proven leadership and staff management capabilities.
- Strong understanding of financial management, budgeting, and revenue strategies.
- Excellent verbal and written communication skills.
- High-level proficiency in Microsoft Office Suite.
- Ability to travel between multiple properties in the South Florida region.
- Valid Florida Driver’s License.
- Able to lift up to 50 lbs and work in both indoor and outdoor environments.
Professional Development: TruPark supports leadership development and industry certifications through the IPMI and NPA. The Manager will have access to continued education, certification support, and advancement opportunities within our growing South Florida portfolio.
Benefits:
- Competitive salary with performance-based bonus potential
- PTO (14 Days at start)
- 8 Paid Holidays
- Medical/Dental/Vision Insurance
Salary : $55,000 - $75,000