What are the responsibilities and job description for the Collection Specialist position at TruNorth Resolution Group LLC?
Benefits:
- Bonus based on performance
- Parental leave
- Training & development
Benefits/Perks
- Careers Advancement Opportunities
- Flexible Scheduling
- Competitive Compensation
Job Summary
We are seeking a Collection Specialist to join our team. In this role, you will monitor accounts to identify outstanding payments and communicate with clients regarding the collection of those funds. The ideal candidate has excellent negotiation and interpersonal skills and the ability to work with limited supervision.
Responsibilities
- Review accounts to discover overdue payments
- Research client information and historical data on accounts
- Communicate with clients regarding overdue accounts
- Collect payments and issue refunds
- Maintain accurate documentation of account status and collection efforts
- Report on collection activity and present to management
Qualifications
- High school diploma/GED required, a college degree is preferred
- Previous experience as a Collection Specialist or in a similar position
- Understanding of collection techniques
- Knowledge of debt collection laws and regulations
- Familiarity with Microsoft Office, Excel, and computer databases
- Ability to work well under pressure
- Excellent communication and negotiation skills