Float Retail Supervisor

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Primary Accountabilities / Responsibilities

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

Superior Service Quality & Service

• Consistently meet/exceed all sales goals and superior service quality standards.
• Ensure excellence in customer service and maintain service standards.
• Act as a resource to identify customer servicing issues so that resolution can occur and customer retained.
• Respond to customer’s requests, problems and complaints, and /or direct them to the proper person for specific information and assistance.
• Ensure excellence in customer service and maintain service standards.
• Maintain a working knowledge of all products and services.
  
  

Operations

• Supervise all aspects of the Teller Line, maintains cash supply for the branch and ATM, ensures Teller accuracy, assist Teller with more complex customer transactions.
• Open and close main vault daily, control cash in vault and distribute daily cash to Tellers according to policy and procedure.
• Ensure the branch has adequate cash supply within the branch cash limit, orders and ships currency, prepares currency shipments and verifies money shipped to the branch.
• Research Teller Outages.
• Perform all teller duties as needed.
• Open accounts and performs maintenance of customer account information and processes requests as needed.
• Provide Notary & Medallion Signature Guarantee services to customers.
• Ensure that all opening and closing procedures are consistently followed in adherence with bank security policies.
• Ensure compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Regulation CC as well as ESB policies and procedures.
• Ensure the prevention of fraudulent activities through adherence to bank policies and procedures.
• Ensure fee waivers and rebates are granted within bank guidelines.
  
  

Additional Responsibilities/Accountabilities

Seeks involvement in a community development service within the Bank’s assessment area. Community development encompasses affordable housing and community services that target low or moderate income individuals and activities that revitalize or stabilize targeted low or moderate income neighborhoods. Community development services must be related to providing a financial service or use the financial expertise of the bank employee. Examples include:

• Offering accounting skills to a local charitable organization that serves low or moderate income individuals;
• Performing bookkeeping services to low or moderate income seniors;
• Teaching a financial literacy program for school children
• Fundraising on behalf of a local or state agency that provides services and/or programs targeting low or moderate income individuals;
• Activities that revitalize or stabilize low or moderate income areas.
  
  

Requirements

•  Perform other similar duties as assigned or requested by the Branch Manager.
•  Will be required to work some Saturdays and may be required to work extended hours. Flexibility in scheduling is a must.
•  Must be able to lift 50lbs
  
  

Education & Experience

• High School/GED required.
• Associates Degree or equivalent in course work and training.
• 2-3 years customer sales/service experience.
• 2-3 years supervisory experience
• Communication Skills-verbal, written, formal and informal, interpersonal, active listening.
• Relationship Building- strong interpersonal skills, credibility.
• Customer Service Orientation-making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
• Integrity-maintaining social ethical and organizational norms, firmly adhering to codes of conduct and ethical principles.
• Detail Oriented-knowing and adhering to all pertinent policies, procedures, and communication; effective follow through and reinforcement.
• Ability to easily adapt to various work environments & jobs.
• Strong flexibility in work schedule.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.