Operations Strategy Manager

Description

Job Overview:

We are looking for a motivated “best athlete” that comes from a consulting background (or similarly analytical roles or fields. The ideal candidate is a fast-learner, lives and breathes data, is analytical, works with well with the latest in tech and software (e.g., heavy-user of modern AI applications), and has some experience in operational or retail environments – e.g., 1-2 projects.

This role will report directly to the VP of Ops (30 years in self-storage) and have heavy exposure to the Head of Strategy/Chief of Staff (ex-BCG) and CEO (ex-McKinsey) as we seek to massively scale our self-storage platform from 6 stores (first store opened in September 2024) to 20-50 stores in 2026 all the way up to 100s of stores in the future. As a new business, you will get the opportunity to grow with us, wear multiple hats, help form the base culture / strategy for the company. You will get to develop and drive exciting initiatives building on the latest in management practices and technological innovation. You will get exposure to senior leaders – VP of Ops, CEO, Investors. You will get to have direct interaction with our front-line and experience the opportunities and challenges of driving change in those environments.

Attracting and retaining the best talent is vital to our success. We look to empower employees to make their own decisions, set the bar in compensation and benefits at the very upper end of the self-storage industry, foster a positive and “can-do” culture, and provide growth opportunities as we continue to build out the foundation of our team. You are a critical part of the company’s success – we view talent such as yourself as a top strategic priority and want to hear from you on how we make you and the company successful – we strive to make every day better than the previous one. As a start-up, we look for individuals that embrace the start-up dynamic, recognizing both the opportunities for greater responsibility and the learning experiences from mistakes.

Our team primarily works remotely with the leadership team located across the country from California to Florida to the Northeast. We advocate spending our in-person time at stores where business happens instead of going to corporate centers. We do require that our top team members including this role go to one of our stores for a leadership meeting every quarter. This role may require visiting stores more frequently than that to support various initiatives, but we do not anticipate more travel than once per month. The CEO and our corporate headquarters are in Dallas. We also care about lifestyle – the CEO left consulting to get some lifestyle control, we work hard against aspirational goals but also can flexibly adapt our work schedules around our lifestyle as opposed to adapting our lifestyles around our work schedules; this will not be a consulting grind!

Responsibilities

• Operations Strategy & Execution - Partner with Operations leadership to identify, prioritize, and drive platform-wide operational improvement initiatives from concept through execution and measurement.
• Corporate Reporting & Executive Insights - Own core operational reporting and performance dashboards, translating data into clear insights and recommendations for the CEO, Operations leadership, and investors.
• Store Transitions & Scaling - Lead the operational execution of new store transitions and major operational changes, coordinating cross-functional stakeholders and ensuring smooth handoff into steady-state operations.
• Operating Systems & Process Standardization - Own the ongoing improvement of core operations systems, tools, and workflows, ensuring data accuracy, usability, and consistency across locations.
• Playbooks & Operating Discipline - Maintain and continuously improve the Operations Playbook, documenting standard processes and driving alignment and adoption across the organization.
• Vendor & Cost Performance Management - Manage performance of key third-party operational vendors, analyze costs and outcomes, and support initiatives to improve service levels and reduce operating expense.
• Remote Operations & New Initiatives - Support the design, rollout, and scaling of centralized and remote operating initiatives, including vendor evaluation, operating model design, and field adoption.
• Change Management & Field Communication - Drive clear, timely communication to field teams regarding operational changes, and support change management planning to ensure consistent execution and adoption.
  
  

Requirements

Required Qualifications:

• 1-2 year(s) as “Best athlete” capabilities in analytics, strategic thinking, problem structuring, communication and synthesis, process management and leadership like skills in top Management Consulting players
• Significant user of modern AI tools and applications – e.g., ChatGPT, Gemini, Claude, etc.
• 6 months of experience of working with frontline workers in retail or operations (e.g., 1-2 consulting engagements)
• Proven analytical expertise – e.g., degree in Math or Sciences, work experience with heavy analytical requirements, direct experience interpreting performance reporting, dashboards, and operational metrics
• Proficient in common software tools (MS Office suite) and demonstrated ability to learn new software capabilities quickly (e.g., Monday.com, Tableau, etc.)
• Experience working cross-functionally with senior stakeholders and influencing without direct authority.
• High level of ownership, accountability, and comfort operating in a hands-on, fast-changing environment.
• Excellent written and verbal communication skills, with the ability to clearly present insights to executive leadership.
  
  

Ideal Qualifications: Ideal Candidates would also have some of the following:

• The ideal candidate would preferably live in the DFW area
• 1-2 year(s) of working at a well-known consulting Firm
• Bachelor’s Degree
• Experience in or passion for real estate preferably in self-storage, real estate, or hospitality.
• Experience with data analytics platforms such as Tableau
• Experience evaluating and working with third-party vendors or service providers
• Prior work in a startup environment