District Manager

Description

Job Overview:

We are looking for an experienced and motivated District Manager to join our startup self-storage property management company. As a startup, you will get the opportunity to grow with us, wear multiple hats, help form the base culture / strategy for the company, interact directly with the CEO, and be in on the ground floor of an exciting new venture. You will be accountable for eight (8) stores in the Dallas, TX market and therefore will be required to travel relatively frequently between the sites.

You will be accountable for driving and maintaining high occupancy and overall ensuring optimal net operating income performance by driving strategies and performance through your Store teams. We aim to have the lowest “management spans” in the self-storage industry so you are not spread to thin managing too many Store Managers.

Attracting and retaining the best talent is vital to our success. We look to empower employees to make their own decisions, set the bar compensation and benefits at the very upper end of the self-storage industry, foster a positive and “can-do” culture, and provide growth opportunities (including promoting from within). You are a critical part of the company’s success – we view talent such as yourself as a top strategic priority and want to hear from you on how we make you and the company successful – we strive to make every day better than the previous one. As a start-up, we look for individuals that embrace the start-up dynamic, recognizing both the opportunities for greater responsibility and the learning experiences from mistakes.

Responsibilities

• Accountable for the success of multiple locations
• Coaching / managing / enabling Store Managers they manage day-to-day operations across multiple locations. Day-to-day operations of Store Managers includes delivering exceptional customer service, overseeing key processes at an individual store (payments, leasing, delinquency), maintaining facility cleanliness and security
• Drive a culture of high performance, customer service excellence, and continuous improvement.
• Conduct regular audits, property inspections, and performance reviews to uphold company standards and achieve business objectives.
• Manage financial operations, including budgeting, payroll, and expense control, to meet or exceed fiscal targets.
• Regularly review key metrics, analyze trends within your district, own the strategy for your district and drive team performance through huddles and coaching with Store Managers to increase performance
• Address escalated customer inquiries and concerns
• District Manager may from time-to-time perform Store Manager duties to back fill temporary leave or vacancy
  
  

Qualifications

• Bachelor’s Degree preferred; significant experience in multi-unit management in retail, self-storage, or related field may substitute for education.
• At least 5 years of experience in multi-unit retail sales/service operations, demonstrating successful leadership and team development.
• Strong business acumen, analytical skills, and experience in strategic planning and execution.
• Exceptional communication, customer service, and interpersonal skills.
• Proficient in Microsoft Office Suite and capable of analyzing business metrics and reports.
• Valid driver’s license and ability to travel within the district as required.
• Availability for occasional weekend work and emergency response.
  
  

Compensation

Compensation Range: $120,000-130,000 total compensation (includes bonus) – compensation for the successful candidate ultimately depends upon qualifications, experience level, and location.

Benefits

Industry-leading benefits

401K match

Health / Dental / HSA / Vision / Life

PTO

Company Storage Employment Policies

• Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• Privacy Notice: Applicants' personal information will be used in accordance with our Privacy Policy.
• Employment Eligibility: Must be legally authorized to work in the United States.
• Background Checks: Employment is contingent upon successful completion of a background check which may consist of an alcohol/drug screening and former employee references.
• At-Will Employment: This is an at-will position, meaning either the employer or the employee can terminate the employment relationship at any time for any lawful reason.
• Reasonable Accommodations: We provide reasonable accommodations to applicants with disabilities, where appropriate to assist in the hiring process and to perform the essential functions of the job.
  
  

Requirements

Qualifications:

• Bachelor’s Degree preferred; significant experience in multi-unit management in retail, self-storage, or related field may substitute for education.
• At least 5 years of experience in multi-unit retail sales/service operations, demonstrating successful leadership and team development.
• Strong business acumen, analytical skills, and experience in strategic planning and execution.
• Exceptional communication, customer service, and interpersonal skills.
• Proficient in Microsoft Office Suite and capable of analyzing business metrics and reports.
• Valid driver’s license and ability to travel within the district as required.
• Must be comfortable with significant travel. Will require likely travel once every 2-3 weeks to visit stores in the District. (MA, NC, SC, FL)
• Availability for occasional weekend work and emergency response.