What are the responsibilities and job description for the Service Supervisor – California position at TRUMPF North America?
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Lead TRUMPF's service delivery across California by managing in-house and field service technicians. You'll coordinate end-to-end maintenance and repair operations, serve as the primary customer contact, and drive operational excellence and continuous improvement. This role requires strong leadership, operational rigor and a customer-first mindset.
Leadership & Operations
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.
Lead TRUMPF's service delivery across California by managing in-house and field service technicians. You'll coordinate end-to-end maintenance and repair operations, serve as the primary customer contact, and drive operational excellence and continuous improvement. This role requires strong leadership, operational rigor and a customer-first mindset.
Leadership & Operations
- Lead, mentor, and manage a mixed team service technicians & in house
- Plan and schedule service missions, optimizing skills, travel, and resources
- Prioritize cases by machine criticality and customer impact
- Coordinate tools, parts, documentation, and safety compliance
- Serve as primary contact for customers and sales on service requests and escalations
- Drive fast technical resolutions and manage critical incident communications
- Collaborate with sales teams and TRUMPF technology managers
- Monitor and improve service KPIs; drive continuous improvement initiatives
- Ensure team compliance with TRUMPF standards and best practices
- Own customer satisfaction and profitability of California operations
- Travel 20–30% as needed
- 5 years in service operations, field service coordination, or technical service management (industrial machinery, machine tools, or lasers)
- Proven leadership in fast-paced environments with escalation management
- Data-driven approach to performance management and KPIs
- Advanced MS Office; familiarity with ERP and logistics systems
- Excellent communication and customer-first mindset
- Bachelor's degree in Engineering, Operations, Industrial Technology, or related field (equivalent experience considered)
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.
Salary : $94,090 - $133,024