What are the responsibilities and job description for the Field Services Engineer position at TRUMPF North America?
Company Description
TRUMPF Inc. is the North American subsidiary of TRUMPF SE Co. KG, a global leader in sheet metal fabrication machinery and industrial lasers. With its North American headquarters in Farmington, CT, TRUMPF is dedicated to pioneering advancements in networked manufacturing by fostering innovation and bold thinking. As a family-owned company, TRUMPF emphasizes long-term decision-making and provides a supportive environment where employees can develop and implement creative ideas. By combining technological leadership with a commitment to trust and stability, TRUMPF continues to shape the future of manufacturing.
Role Description
The Field Services Engineer will perform equipment installations, diagnostics, and repairs at customer locations. Responsibilities include troubleshooting technical issues, conducting preventive maintenance, and offering customer-focused technical support. The role requires effective communication to ensure customer satisfaction and adherence to safety and quality standards.
Qualifications
- Experience in Field Service and Preventive Maintenance for equipment and machinery
- Strong skills in Troubleshooting and Technical Support to identify and resolve complex issues
- Proven ability to provide excellent Customer Service and maintain professional client relationships
- Technical training or certifications in engineering, electronics, or a related field
- Ability to work independently and solve problems under time constraints
- Willingness to travel frequently for on-site service
- Experience with manufacturing or laser machinery is a plus