Director of Front Office Operations

Trump International Hotel & Tower New York provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home with Central Park as your front lawn, Lincoln Center as your entertainment center, and a personal Attaché attending to every need. Trump International Hotel & Tower New York seeks a Director of Front Office to join our dynamic team.

JOB OVERVIEW:   The Director of Front Office provides supervision, direction, and leadership in the Front Office in accordance with the objectives, performance, and quality standards established by the hotel. Coordinate guests’ special needs, requests, and preferences with the departments concerned. Responsible for the recognition of all repeat guests, VIP’s, and transient guests. Promote guest recognition awareness among all associates and management. Foster relationships with guests thereby encouraging repeat business and brand loyalty.

Job Requirements:

• 4-5 years Front Office Management experience (Luxury hotel experience preferred)
• Successful problem-solving skills
• Must be organized and task-oriented
• Able to work well in a team environment
• Must possess clear, concise written and verbal communication skills
• Willing and able to work shift duties that may include evenings, nights, weekends, and holidays
• Must have a passion for delivering outstanding luxury service
• A graduate of Hotel School is preferred
• Knowledge of computers and systems, OPERA and ALICE preferred
• Possess strong interpersonal skills
• Able to motivate a team of employees and possess excellent attention to detail
• Able to handle the stress of a deadline
• Able to think independently and possess good judgment and decision-making abilities
• Assure guest expectations are exceeded through proper employee training
• Demonstrate an ability to lead by example
• Experience in training, cross-training, and developing employees

We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law.

Pay: $90,000 -110,000