Host/Hostess- Restaurant 1 (Seasonal)

POSITION PURPOSE:

The Host greets and escorts guests to tables in the restaurant monitors the restaurant and all staff, and maintains a courteous and efficient operation of the dining room to ensure guest satisfaction. 

EXAMPLES OF DUTIES

ESSENTIAL FUNCTIONS:

Average Percent of Time

25%  Meet and greet guests as they arrive, offer a choice of seating, then escort them to their table and present menu.

25%  Maintain proper set-up of the dining room and enforce daily uniform and grooming standards of all service personnel.  Assign stations to service staff.

15%  Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant. 

15% Perform opening and closing duties.  Assist others with side work, including cleaning, stocking, and folding napkins

10%  Read, maintain, and make daily entries in the log book to coordinate communication between shifts and management.

SUPPORTIVE FUNCTIONS 

In addition to performing the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time spent performing each function solely determined by the supervisor based on the company's particular requirements. 

• Attend required meetings. 

• Maintain an open line of communication between guests, management, and service staff.

• Perform other duties as requested, such as cleaning unexpected spills, handling special guest requests, greeting and seating guests, and ensuring guest satisfaction. 

PHYSICAL REQUIREMENTS: 

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours 

Sitting Rare 

Walking Constant 

Climbing stairs Occasional

Standing Constant 

Crouching/Bending/Stooping  Occasional

Reaching Occasional

Grasping Occasional 

Pushing/Pulling Occasional 

Near Vision Constant 

Far Vision Constant 

Hearing Constant 

Talking Constant 

Smell Constant 

Taste Occasional 

Lifting/Carrying(#lbs) Frequent – up to 40 lbs. 

Travel Never

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS 

Positions directly reporting to this position (titles): 

1. None

2. 
   

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. 

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.

• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, events orders and similar written materials.

• Ability to remember, recite and promote the variety of menu items.

• Ability to move throughout a crowded area to seat guests.

• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.  

QUALIFICATION STANDARDS 

EDUCATION 

High School graduate or equivalent preferred. 

EXPERIENCE 

Prefer previous food & beverage experience.

LICENSES OR CERTIFICATES 

Food Service Sanitation Required.  Alcohol Service permit (if state required). 

GROOMING 

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Non-Full Time