Population Health Community Navigator

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site. Please log into myWORKDAY to search for positions and apply. Population Health Community Navigator 101 Truman Medical Center Job Location UH Community Care Linwood Kansas City, Missouri Department Population Health Position Type Full time Work Schedule 8:00AM - 4:30PM Hours Per Week 40 Job Description At University Health KC, we believe healthcare extends far beyond clinic walls. We are seeking a compassionate, resourceful, and community-driven Population Health Community Navigator to help bridge the gap between healthcare and the everyday realities our patients face. In this role, you will empower individuals and families to overcome barriers to care, navigate complex healthcare systems, and access the resources they need to thrive. Whether supporting a patient through a Medicaid renewal, helping coordinate transportation to an appointment, or connecting someone to food, housing, or behavioral health resources, your work will directly impact lives across our community. This is more than a healthcare role — it’s an opportunity to become a trusted advocate, educator, and partner in improving health outcomes for vulnerable populations. What You’ll Do As a Population Health Community Navigator, you will work alongside multidisciplinary care teams to engage high-risk patients and provide personalized support that improves both health and quality of life. Key Responsibilities: Patient Engagement & Care Coordination Conduct Social Determinants of Health (SDOH) assessments and identify barriers to care Engage high-risk patients through outreach, education, and relationship-building Develop and support individualized care support plans Assist patients with appointment scheduling, follow-up care, and referral coordination Support smooth transitions of care following inpatient or emergency department visits Chronic Disease Support Coach and educate patients managing chronic conditions Encourage medication adherence and care plan compliance Help resolve transportation, communication, and access challenges Document patient interactions and track progress toward health and wellness goals Medicaid Navigation & Coverage Support Guide patients through Medicaid enrollment and renewal processes Help prevent gaps in healthcare coverage through proactive outreach Connect patients with educational resources related to insurance changes and eligibility Collaborate with Patient Access and clinical teams to ensure continuity of care Community Advocacy & Resource Navigation Connect patients with internal and community-based resources that improve stability and well-being Advocate for patients and help strengthen patient-provider relationships Support efforts to reduce appointment no-show rates and improve engagement Team & Program Support Serve as a mentor, trainer, and educator when needed Support Community Health Workers and Population Health initiatives Promote quality improvement, cultural diversity, patient safety, and organizational excellence Represent the mission and values of University Health KC throughout the community What You Bring: Minimum Qualifications Associate degree in a healthcare-related field or equivalent combination of education and experience Certified Community Health Worker (CHW) or eligible to obtain certification 3 years of experience in a healthcare or community health environment Knowledge of Medicaid/Medicare enrollment and coverage processes Understanding of Social Determinants of Health (SDOH) and community-based care Strong communication and relationship-building skills Experience working with diverse populations and interdisciplinary teams Comfort using laptops, tablets, and electronic health record systems Preferred Qualifications Missouri CHW Certification through Metropolitan Community College Leadership or mentoring experience Experience documenting within Electronic Health Records (EHR) Knowledge of chronic disease management and community health impacts Bilingual abilities are highly valued Why Join University Health KC? At University Health KC, you’ll join a mission-centered organization dedicated to equitable, compassionate care for every member of our community. We value collaboration, innovation, diversity, and the belief that healthcare works best when patients feel seen, heard, and supported. Here, your work matters — not only to patients, but to entire communities. Make an Impact Where It Matters Most If you are passionate about advocacy, health equity, and helping people navigate life-changing care and resources, we encourage you to apply and become part of a team committed to transforming community health. Working at University Health is about making a difference. It's providing the best care to every patient every day. University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.