Clinic Patient Access and Scheduling Representative II - Lakewood Physical Therapy - (Full Time, 8a - 4:30p)

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site. Please log into myWORKDAY to search for positions and apply. Clinic Patient Access and Scheduling Representative II - Lakewood Physical Therapy - (Full Time, 8a - 4:30p) 101 Truman Medical Center Job Location University Health Truman Medical Center Kansas City, Missouri Department Physical Therapy UHLMC Position Type Full time Work Schedule 8:00AM - 4:30PM Hours Per Week 40 Job Description Join our team as the friendly face (and voice!) of patient access at Truman Medical Center. As a Clinic Patient Access & Scheduling Representative, you'll handle everything from check-in and scheduling to insurance verification and patient flow. You’ll also lead by example—training new staff, improving processes, and helping keep our clinic running smoothly and efficiently. What You’ll Do Welcome and check in patients, gather and verify demographic and insurance info Schedule and maximize clinic appointments (target: 90% schedule utilization) Verify insurance (Medicare, Medicaid, commercial) and explain coverage to patients Collect co-pays and reconcile payments accurately Support billing and documentation processes Provide top-notch service via phone and in person Mentor new team members and assist with training and special projects Why You’ll Love It Here You’ll be part of a supportive, mission-driven team where quality, compassion, and service are more than just buzzwords. We live our values—from walking patients to their destination to making their day a little brighter. Minimum Requirements High school diploma or GED At least 1 year of experience in patient access, scheduling, or a similar role Strong communication skills (both verbal and written) Comfortable mentoring and training new staff Proficient with computers and scheduling systems Bonus Points Medical terminology knowledge College coursework or training experience Be the first point of connection in a care experience that truly makes a difference. Come grow with us! Working at University Health is about making a difference. It's providing the best care to every patient every day. University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.