Boutique Hotel Front Desk - Downtown Detroit

PLEASE HAVE ALL COMMUNICATION THOUGH really

This is an nifty opportunity to join the nice Trumbull & Porter Boutique Hotel team in the Corktown area of Downtown Detroit!

We just had our busiest year by far in 2025, and we keep getting busier so we want to add a fun personality that not only would enjoy talking to visitors to Detroit to keep us the friendliest hotel, but also maintain our toxic-free and very chill environment in 2026.

The front desk can be quite different during a shift - busy at times so you need to keep a relaxed one-at-a-time mentality, and many hours of inactivity where you need to always be ready to assist our guests - so if the lobby is all clean and stocked, please do have a book, game or Netflix show handy to pass the time . A shift can for sure be both busy and very slow. We expect you to help us keep our reputation as the friendliest hotel in Detroit at all times, but also we do NOT tolerate guests being overly rude to our staff, that is a great example of what is not our vibe here at Trumbull and Porter.

THE STUFF WE PAY YOU FOR:

This role is not a stand at attention and use insincere dialog to welcome guests job. We leave that for the stuffy hotel down the street. Here the motto is "Professional Kindness" You own the guest experience by being genuine and relaxed as you welcome people to this city at check in, or wish them safe travels on the way out. 99% of our guests are from out of town coming for something fun like a concert, game, show, etc. It really is fun to be a part of their journey and show them how great Detroit can be. Shifts like 3p-11p are very guest experience focused with a nice welcome, and the 7a-3p has quicker interactions at the desk or coffee shop where people are heading out from their Detroit extravaganza. We hire personalities over experience because we want the right people to be part of this easy-going experience.

Your Guest Service Zone:

• Ensure guests experience kind and welcoming service.
• Have an enjoyment of seeing people smile because you were nice to them.
• Anticipate guest needs and personalize it to surprise them with thoughtfulness.
• Manage VIP and high-profile guests, offering exclusive services.
• Maintain and ensure the quality of guest experiences at all times.
• Stay informed about hotel services, local attractions, and amenities to assist guests. (Or at least be able to fake it and Google it real fast)

Making Dreamwork:

• Work closely with housekeeping, maintenance, and other hotel departments to coordinate guest needs and support each other.
• Always look for ways to help the people around you getting through their shift.
• Ensure that special requests (e.g., room preferences, additional amenities) are communicated and fulfilled.
• Handle coordination of early/late check-ins and check-outs as necessary.
• Handle emergency situations such as guest safety concerns, overbookings, or system failures in a calm and efficient manner.
• Ensure proper safety and security measures are in place for guests and staff.
• Others will count on your arrival to work, so make sure you have reliable transportation.
• If you can tell someone has come in to sell something, pretend the GM isn't there

WORK ENVIRONMENT:
The position operates in a professional work environment inside of a hotel. Dress code is a Trumbull and Porter T-Shirt/hoodie and jeans/pants since we are an art boutique hotel so dressing up would seem pretentious.

Pay: $16.00 per hour

Benefits:

• Flexible schedule
• Free parking
• Paid time off

Application Question(s):

• Do you have reliable transportation to work at our hotel in Downtown Detroit?
• Are there any times or days you will not be available on a weekly schedule?

Work Location: In person

Salary : $16