What are the responsibilities and job description for the Financial Aid Counselor - Operations position at Truman State University?
Posting Details
Position Information
Position Title
Financial Aid Counselor - Operations
Job Responsibilities
The Financial Aid Counselor – Operations reports to the Director of Financial Aid and needs a comprehensive knowledge of the financial aid process as well as possess a technical working knowledge of federal and state regulations.
- Manage private scholarships, veteran benefits, Missouri scholarships, Vocational Rehabilitation, and Foundation Loan programs.
- Responsible for Federal TEACH Grant and Stafford Loan exit counseling programs.
- Processing, adjusting, and disbursing financial aid through University systems such as Ellucian Banner.
- Work cooperatively and effectively with other University offices such as Student Accounts, Information Technology Services, Registrar, Payroll, academic departments, as well as multiple external entities.
- Provide a team-oriented, committed approach to excellence in customer service in performance of duties.
- Counsel students and families on financial aid opportunities and processes in person, over the phone, and email as the primary point of contact.
- Other duties as assigned.
Truman offers an attractive benefits package including: paid sick and vacation time; paid holidays; medical, dental, vision, life and disability insurance; and retirement plan. Paid parental leave and tuition discount are available for eligible employees after one year. For more information, visit https://hr.truman.edu/benefits/.
Required Qualifications
- Some college coursework or a minimum of one to two years of related experience in financial aid, business, or accounting.
- Excellent computer skills.
- Excellent written and oral communication skills.
- Excellent interpersonal, organizational, customer service, and analytical skills.
- Ability to work accurately and be detail oriented.
- Ability to maintain confidentiality of student records.
- Proficient with Microsoft Office Suite.
- Proficient working independently as well with a team.
- Exhibit professionalism, self-motivation, and a strong work ethic.
Preferred Qualifications
- Associate or bachelor’s degree, preferably in business, accounting, or computer science.
- Experience working in higher education, especially with student financial aid.
- Clear understanding of federal and state student financial aid regulations.
- Database experience, preferably with Ellucian Banner.
- Demonstrated ability to accurately maintain simultaneous projects while meeting aggressive deadlines.
Posting Detail Information
Posting Number
S223P
Open Date
04/14/2025
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Applications must be submitted electronically at http://employment.truman.edu/. For assistance with submitting an application, please contact Human Resources at 660-785-4031 or hrstaff@truman.edu. Final candidates will be expected to undergo and successfully pass a background check.
Review of applications will begin April 23, 2025 and continue until the position is filled.
Review of applications will begin April 23, 2025 and continue until the position is filled.
Salary
The starting salary for this position is $36,500 annually.
Non Discrimination Statement
Truman State University is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, Truman State does not discriminate on the basis of age, color, disability, national origin, race, religion, sex (including pregnancy), sexual orientation, or protected veteran status in its program or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Institutional Compliance Officer, 660-785-4354, and titleix@truman.edu.
Truman State is committed to providing reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate form or to request an accommodation, please contact Human Resources, McClain Hall 101, 100 E. Normal, Kirksville, MO 63501, 660-785-4031 or hrstaff@truman.edu.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed To Apply
Required Documents
Optional Documents
- Resume
- Cover Letter
- Undergraduate Transcripts
- Additional Undergraduate Transcripts
- Other Documents
Salary : $36,500
