Care Coordinator (non-RN) - UH3 Medical Pavilion

If you're passionate about customer service, thrive in a fast-paced environment, and enjoy keeping things running smoothly, we'd love to meet you!

• Maximize clinic schedules by coordinating same-day and future appointments while maintaining at least a 90% clinic utilization rate through proactive scheduling strategies and patient-focused planning.

• Partner with clinical staff to adjust clinic operations and accommodate same-day or additional patient appointments as needed.

• Schedule follow-up visits based on provider recommendations and patient acuity.

• Coordinate appointments with other specialty clinics and provide patients with appointment details, laboratory orders, and other important information.

• Schedule appointments for patients referred by outside facilities and organizations while maintaining accurate referral records and communicating referral information with the care team.

• Verify and update patient contact information to ensure appointment reminders and important communications can be delivered electronically, by phone, or through other communication methods.

• Track, collect, and maintain referral data.

• Provide training and technical assistance as assigned.

• Perform routine chart audits to ensure compliance and report findings to leadership.

• Respond to medical record requests that support patient care coordination.

• Answer incoming phone calls professionally, route calls appropriately, take accurate messages, and provide clear, helpful communication to patients and staff.

• Welcome every patient and visitor with courtesy, compassion, and professionalism while creating a positive customer experience.

• Deliver age-appropriate service that addresses each patient's physical, emotional, educational, and safety needs.

• Support quality improvement initiatives, patient safety efforts, and a culture that values diversity and inclusion.

• Maintain knowledge of applicable regulations, organizational policies, compliance requirements, and the Corporate Compliance Plan while participating in required education and compliance activities.

• Consistently demonstrate honesty, integrity, professionalism, and compassion while supporting the organization's Mission, Vision, and Values.

• Model exceptional customer service by:

  • Greeting guests within five feet.

  • Personally escorting guests when assistance is needed.

  • Taking pride in maintaining a welcoming environment.

  • Asking, "Anything else I can do for you?"

  • Ending every interaction with, "It's been my pleasure."

• High school diploma or equivalent required.

• At least one year of experience in a clerical or administrative role within a healthcare or customer service environment.

• Computer keyboarding skills of 30 words per minute or greater and basic proficiency with Microsoft Office programs.

• Excellent interpersonal, verbal, and written communication skills.

• Ability to read, write, and speak English.

• Demonstrated commitment to delivering exceptional customer service.

Every interaction matters. As a Care Coordinator, you'll help patients feel welcomed, informed, and supported throughout their healthcare journey while playing a key role in keeping the clinic running efficiently. Your organization, compassion, and teamwork will directly impact the patient experience and help our clinical teams deliver outstanding care every day.