What are the responsibilities and job description for the Customer Care Representative position at Truist?
The Customer Care Representative plays a vital role in ensuring customer satisfaction by providing timely and effective support through various communication channels. This individual handles inquiries, resolves issues, processes orders, and maintains accurate records while working within a large team and reporting to the Customer Service or Operations Manager. A focus on clear communication, empathy, and thorough product knowledge is essential to excel in this role.
Responsibilities
- Provide customer support via phone, email, live chat, and social media
- Resolve customer issues and complaints efficiently
- Process orders accurately and in a timely manner
- Handle incoming calls and manage communication channels
- Enter and maintain customer data with precision
- Document interactions and escalate complex cases as needed
- Maintain thorough product knowledge to assist customers effectively
- Follow up to ensure customer issues are fully resolved
Preferred Qualifications
- 1 years of experience in customer service
- High school diploma or equivalent
- Familiarity with Customer Relationship Management (CRM) software
- Effective verbal and written communication skills
- Strong problem-solving abilities
- Patience and active listening skills
- Excellent time management and multitasking capabilities
- Conflict resolution expertise
Salary : $45,000 - $54,997