Service Finance - Home Improvement Dealer Advance and Progress Pay Manager - Remote Flexibility

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Job Grade:

110

Please review the following job description:

The Advanced Payment Program Manager owns the end-to-end enrollment, execution, and risk management of the Dealer Advance and Progress Pay programs, which collectively represent over 75% of Service Finance’s total fundings. This role partners closely with prospective dealers and the Sales team to underwrite and decision program enrollment, balancing the firm’s risk appetite with strong dealer relationships.
The manager also leads a team of 4–5 Dealer Advance and Progress Pay Analysts, overseeing active monitoring of advance pay agings and ensuring enrolled dealers adhere to the timelines and obligations outlined in the Advance Pay Master Dealer Agreements. Success in this role requires strong financial analysis, operational discipline, sound risk judgment, and the ability to lead a small team while working directly with dealer partners.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.

1. Own and maintain policies, procedures, and service-level agreements (SLAs) for the Dealer Advance and Progress Pay programs; evolve program frameworks as portfolio performance, regulations, and market conditions change.

2. Review dealer financial statements and assess going-concern risk, including liquidity position, debt service capacity, covenant compliance, and adverse financial trends.

3. Partner with the Risk Management organization to ensure alignment on risk appetite, dealer qualification standards, and program controls.

4. Work directly with prospective dealers to understand their business models, operational capacity, and advance pay requests.

5. Analyze prior dealer fundings, job turnover, and utilization trends to support the setting and ongoing adjustment of Progress Pay limits.

6. Lead, coach, and manage a team of 4–5 Dealer Advance and Progress Pay Analysts responsible for monitoring advance pay agings and ensuring compliance with program requirements and contractual timelines.

Required Qualifications:

1. 3 years of relevant credit experience

2. Bachelor’s degree, or equivalent education and related training or experience

3. Strong computer skills using Microsoft Office and internet

4. Able to use problem solving skills to identify and resolve customer and dealer related issues

5. Strong administrative experience Work well in a team environment 

6. Ability to input data accurately 

7. Maintain detailed records and files

8. Proven oral and written communication skills consistent with Service Finance standards

9. Provide a positive and professional attitude

10. Good organization and work prioritization skills

Preferred Qualifications:

5 years of experience in commercial lending or credit risk.

Bachelor’s or master’s degree in Finance, Accounting, or a related field.

Experience with Truist’s CLU processes and systems.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.