Mortgage Ops manager 1-1

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Job Grade:

108

Please review the following job description:

Manage the daily activities of a Correspondent Compliance and Flood Specialists. Demonstrate superior knowledge of investor and regulatory guidelines including closing documents, loan disclosures, compliance timelines, fees, and Truist guidelines. Demonstrate aptitude with communicating in writing as well as orally.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1. Resolve escalations relating to the seller guide or compliance requirements.

2. Manage a team of Correspondent Compliance/Flood Specialists. 

3. Manage daily work flow and production metrics.

4. Ensure compliance with investor, legal, regulatory and business policies.

5. Interview, hire, train, mentor and evaluate teammates.

6. Reduce client friction and improve the client experience.  Ensure a high standard of customer service to internal and external customers.

7. Serve as first client and/or teammate escalation points.

8. Explain complex compliance matters to clients in simple and understandable terms.

9. Develop and maintain effective partnerships within a matrixed organization, especially with Legal, Risk and Compliance partners.   

10. Model sound risk management practices.  Monitor and manage Quality initiatives. 

11.  Use metrics to facilitate business strategy and decision making.  Resolve Operational problems.

12.  Lead projects that impact the Correspondent Operations team.  Create process efficiencies and collaborate on technological needs and enhancements.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree or equivalent education and work related experience.

2. 5 years of mortgage lending experience, including some compliance experience

3. 1 year(s) of supervisory or management experience

4. Proficient in basic computer applications to include MS Excel, PowerPoint, Word, and Outlook.

5. Reduce client friction and improve the client experience.

6. Interpersonal, problem solving skills.

7. Experience interpreting and applying legal and investor requirements

Preferred Qualifications:

1.  2 years of supervisory or management experience.

2.  5 years of experience in mortgage operations and compliance.

3.  Strong Legal or Compliance background affecting mortgage. 

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting/Standing/Walking/Bending/Lifting

?      Sitting (if checked, indicate frequency)

                           Constantly (More than 50% of the time)

?       Standing (if checked, indicate frequency)

                           Choose an item.

?      Walking (if checked, indicate frequency)

                        Occasionally (Less than 25% of the time)     

?      Bending (if checked, indicate frequency)

                        Occasionally (Less than 25% of the time)

?      Lifting (if checked, indicate pounds)

                           Choose an item.

?   Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

?   Manual Dexterity / Keyboarding 

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

?   Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

?   Travel (Must select one)

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.