IT Support Analyst

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Job Grade:

106

Please review the following job description:

Delivers foundational technical support and assistance by troubleshooting and resolving basic hardware, software, and digital service issues to ensure seamless user access and minimize operational disruptions. Works under moderate supervision to deliver timely solutions.

This is a fully onsite position. Candidates must be available to work five days per week

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Assists in the tracking, diagnosis, and resolution of basic technical problems, ensuring timely resolution.

• Troubleshoots routine hardware, software, and network problems to restore service and functionality under moderate supervision.

• Escalates unresolved or complex issues to higher-level support teams following established procedures.

• Supports deskside device setup, maintenance, and user assistance as needed.

• Documents support activities and user interactions accurately in the ticketing system.

• Follows established technology standards, policies, and procedures.

• Supports daily activities within technical support teams.

• Checks and makes minor adjustments to technical support work methods to solve routine problems.

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent education and prior relevant work experience.

• Minimum of 2 years of experience in technical support.

• Knowledge in information systems networks.

Preferred Qualifications

• Associate degree or coursework in an IT-related field.

• Experience in the financial services industry.

• Understanding of technical support solutions, methodologies, processes, and systems.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.