What are the responsibilities and job description for the Branch Operations Partner position at Truist Bank?
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Indirectly lead and partner with our Area Leaders, Branch Leaders, and branch teammates to influence and coach to drive operational effectiveness across multiple branch and commercial locations.2. Escalation point for complex client experience issues, client error resolution, and client disputes and problem management for assigned locations. Formulate independent decisions to ensure resolution in a high-quality and timely manner.
3. Execution and oversight of established operations routines and cadences focused on mitigating risk in our business execution.
4. Consult and partner with Branch/Area Leadership to manage the execution of identified opportunities in daily branch operations and the overall execution of branch strategies while mitigating risk and driving business growth. Accountable for direct performance of assigned branches.
5. Initial point of escalation for Security and Incident response for assigned locations; responsible for effectively communicating and engaging others as necessary.
6. Understand current and proposed policies and procedures to partner with RCB teammates to drive delivery and effective execution. Identifying opportunities in adherence to current policies and procedures communicate and provide training as necessary.
7. Primary point of contact within RCB for assigned locations to partner with facilities to manage and oversee execution of the timely completion of new constructions, renovations, or closings of facilities.
8. Responsible for the execution of projects in their assigned locations and ensuring the effective implementation with other lines of businesses and key partners such as Compliance, Technology, and/or Fraud.
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2. Strong interpersonal, verbal and written communication skills, as well as the ability to successfully interact with and influence senior leaders and teammates.
3. Good organization skills and ability to quickly comprehend and teach operational policies and procedures.
4. Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
Preferred Qualifications:
2. Previous experience in a branch leadership role.
3. Associate degree in a relevant field of work or an equivalent combination of education and work- related experience.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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