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Regular or Temporary:

Language Fluency:  English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1. Responsible for documenting all collection efforts for each assigned account in the various collection system using appropriate codes and notes in accordance with established procedures.

2. Offer/execute payment assistance and settlement programs for third party vendors based upon written policy guidelines.

3. Communicate regularly with leadership on status of problem accounts in accordance with established procedures.

4. Mitigate vendor risk by ensuring compliance with procedures, regulations and state laws. Prepare documents needed to pursue recovery actions and assign to third party vendors and support third party vendors by researching and gathering essential documents and information critical to the Default process.

5. Process collateral releases  and judgment satisfaction requests

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent

2. Basic computer skills

3. Strong verbal and written communication skills

4. Ability to perform in a fast paced, highly dynamic environment

Preferred Qualifications:

1. Bachelor's Degree in a business-related field

2. Previous customer service, collection/recovery or lending experience

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