Branch Area Manager- Medical

Job Description:

• Adheres to and implements all company policies and procedures
• Calls on key referral sources and maintains key accounts
• Conducts in-service training for appropriate staff members at routine intervals on products, telephone techniques, third-party payer procedures or other relevant topics as necessary or desirable to improve service
• Conducts physical inventory as required
• Develops a CSR team to enhance staff telemarketing skills and ability to identify customer needs
• Develops and maintains a working knowledge of current Medicare, Medicaid and insurance regulations
• Develops at least one employee per year who can assume a management role
• Ensures company standard of inventory level is met
• Ensures that Certificates of Medical Necessity (CMN) and other documentation required for reimbursement are procured in a timely manner
• Evaluates each employee annually and establishes goals for upcoming year
• Initiates appropriate actions on reports and recommendations provided by authorized inspection agencies
• Interviews and hires staff as needed and approved by senior management with emphasis on recruiting best-qualified candidates
• Introduces and implements a quality improvement program to comply with company and JCAHO standards
• Maintains a binder in company that contains all newsletters and other policy correspondence from the Billing Department or payer
• Maintains and updates all manuals necessary for company operations and establishes process to evaluate company’s compliance with applicable policies and procedures
• Maintains ongoing liaison with company staff, Billing Department, senior management, and / or corporate staff as required
• Manages materials procurement and distribution
• Monitors and controls the company assets at both the company location and in customers’ homes
• Monitors and establishes a positive working relationship with the Billing Department
• Monitors company operational expenses to comply with established percentage to revenue limits
• Monitors marketing plan and budget monthly
• Monitors the A/R aging report to attain A/R goals
• Participates in regional/local meetings as requested
• Takes appropriate action to ensure that the company complies with applicable laws and regulations
• May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
• Ability to work cooperatively with others
• Deal politely with patients and referral sources
• Manage several tasks at once
• Performs other duties as assigned