What are the responsibilities and job description for the Account Supervisor, Social Media Strategy & Community Management position at TruePoint Communications?
Full-Time | Remote (Must reside in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX)
Non-Traditional Hours Required
At TruePoint, our product is our people. We’re a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR firm in the U.S., known for our commitment to top-tier talent and meaningful results.
We’re looking for an experienced Account Supervisor, Social Strategy & Community Management to lead and shape engagement strategy across high-profile social media clients. This role will be both proactive and reactive—strategy, community management, and content development. You’ll manage a team of Community Managers while owning the development and execution of real-time engagement, reputation response, content planning, and audience interaction across platforms.
This is a full-time remote position that follows an Alternative Work Schedule, including availability for non-traditional hours (nights, weekends, and holidays). Candidates must reside in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX.
What You’ll Do
Non-Traditional Hours Required
At TruePoint, our product is our people. We’re a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR firm in the U.S., known for our commitment to top-tier talent and meaningful results.
We’re looking for an experienced Account Supervisor, Social Strategy & Community Management to lead and shape engagement strategy across high-profile social media clients. This role will be both proactive and reactive—strategy, community management, and content development. You’ll manage a team of Community Managers while owning the development and execution of real-time engagement, reputation response, content planning, and audience interaction across platforms.
This is a full-time remote position that follows an Alternative Work Schedule, including availability for non-traditional hours (nights, weekends, and holidays). Candidates must reside in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX.
What You’ll Do
- Lead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals
- Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms
- Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance
- Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly
- Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics
- Own escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communication
- Act as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives
- Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale
- 6 years of professional experience in social media, community management, or digital strategy
- 2 years of experience supervising or leading high-performing teams
- Strong background in social content development or content strategy is a plus
- Proven ability to build engagement strategies for well-known brands
- Excellent writing, editing, and communication skills
- Expertise with enterprise social media tools (Sprinklr or Sprout preferred)
- Flexible availability for evenings, weekends, and holidays
- Bachelor’s degree preferred; agency or brand-side experience a plus