Zone Manager - WI

Purpose: Provide support and direction to retail store team members within assigned area.

Focusing on maximizing sales and developing operational efficiencies. Key areas of focus include improvement plans related to managing shrink, inventory, operating costs, labor hours, and team member relations. Develop and train store management and staff to drive sales through the creation of positive guest experiences. Zone Managers are required to support their assigned stores twenty-four (24) hours per day, seven (7) days per week, by being on duty or call. Arrangements must be made with the Senior Operations Manager for periods of time off.

Duties and Responsibilities:

• Responsible to ensure all store managers and team members are providing a professional image to include: Quality guest service, maintaining truenorth ready interior and exterior appearance, in a safe, well lit, work environment. Store image compliance is a continuous effort, ensuring compliance with the white glove inspection guidelines and MMP. Follow up on stores that fall below company expectations on White Glove and MMP.
• Ensure that all stores within their responsibility adhere to food service safety standards. To include FIFO, code dating and proper cleaning of equipment.
• Consistently review reports (P&Ls, KPIs, GMROIIS) identifying areas of opportunity and implement solutions. Direct profit and loss accountability for each location.
• Drives sales through proactive guest service, people development and operational efficiencies. Ensure that we maximize food service sales by having the right offering at the right time.
• Must be familiar with all store equipment and the general operating functions of each. Must be able to make judgment calls regarding repair and replacement of all equipment.
• Must be familiar with all aspects of the back office accounting system, as well as the in-ground inventory monitoring equipment and communications equipment. Required to diagnose problems in those areas.
• Assist store managers with analyzing and follow local business trends; provide guidance to develop and implement plans to maximize sales to meet or exceed store goals and objectives. Provide guidance on competitive gas pricing that will drive sales and maximize margin.
• Review all store documents to ensure that managers and store team members are properly completing required reports, to include: shift report, video log, cigarette and lottery reconciliation.
• Review banking procedures with all store managers and assistant managers, ensuring they understand and are complying with the company policy.
• Knowledge of proper store plan-o-grams ensuring store reset. Proper stock of A line items to the specifications outlined by the merchandising department. Ensure stores are utilizing properly the control report; all sales areas must be adequately stocked, proper signage, and merchandise faced and clean.
• Must be knowledgeable and assist with merchandising and food service programs.
• Provide assistance and support for store managers and assistant managers in sales, merchandising promotions, and controllable expenses.
• Required to conduct gasoline survey and price change implementation.
• Required to be present for all assigned store audits; Zone Manager will conduct cash audit, verify lottery tickets and verify deposit slips.
• Required to investigate losses identified by audit 1.0% or more: review invoices, voids, etc.
• Must assist in identifying the source of cash and inventory shortages and develop action plans to resolve such shortages.
• Responsible for investigating and preparing loss reports within twenty-four hours for the following: robberies, burglaries and internal theft.
• Required to ensure store managers are familiar and comply with all federal, state, and local laws regarding wage and hour compliance, EEO, harassment, OSHA, and EPA.
• Investigate and follow-up on guest complaints. Follow-up on Incident Reports.
• Review Manager payroll hours, review payroll exception reports, identify stores with excessive overtime, exceeding store allocated hours and chronic failure of team members to follow clocking procedures.
• Zone Manager must take an active role in recruiting and career development to include: continuous recruiting and prospecting program, interviewing potential managers, assisting and developing manager interview techniques, ensuring compliance with all federal, state and local employment laws and company policies.
• Responsible for ensuring store managers are following company procedures in the recruiting and selection process for all new hires; must follow company guidelines for starting wages. Must have knowledge of company benefits.
• Provide assistance/guidance regarding recruiting, onboarding and training ensuring all activities are legally compliant and follow corporate guidelines.
• Responsible to ensure work schedules are prepared and posted in accordance with the procedure manual.
• Required to review all payroll for their assigned district and approve it for payroll processing. Also required ensure stores are not exceeding payroll hours, schedule comply with scheduling efficiencies, and overtime kept to necessity.
• Responsible to train and provide guidance to store managers on progressive discipline practices; ensuring that discipline is consistent and delivered when just cause standards have been practiced
• Other duties as assigned

Qualifications and Requirements

• Must possess and maintain a valid drivers license and eligibility for coverage under the companys motor vehicle insurance policy.
• Must have high school diploma or equivalent.
• Required to travel to all assigned stores minimum of twice per month
• Ability to conduct multiple tasks, prioritize and delegate assignments to complete all tasks and challenges.
• Knowledge and ability to process information/merchandise through Electronic Point of Sale (EPOS) register systems.
• EPOS systems include: Commander / Sapphire
• Knowledge of E-store and possess the ability to trouble shoot problems, reset system, and assist with downloads.
• Proficiency in MS Office Suite of products including outlook
• Ability to operate and retrieve reports, process credit card transactions, and all aspects of lottery machines. Expose opportunities and investigate possible fraud.
• Ability to communicate clearly both verbally and in writing with all levels of management, store team members and guests.
• Ability and desire to train and develop all levels of store team members.
• Possess the knowledge and ability to react calmly in emergency situations
• Ability to freely access all areas of the store including store sales area, walk in cooler, back room, register area and fuel pumps.
• Knowledge and ability to operate and use all equipment necessary to run the store.
• Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.
• While performing the duties of this job, the team member is regularly required to talk and hear.
• This position requires standing, walking, bending, stooping, climbing and reaching throughout the course of the shift. Frequent use of hands and fingers to handle or feel and reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to work varied hours/days to ensure coverage on all shifts.

True North provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.