IT Support Coordinator

Job Title: IT Support Coordinator

Department: IT

Reports To: General Manager of IT

Exemption Status (FLSA): Non- Exempt

Job Summary: The IT Support Coordinator provides administrative and entry-level technical support for corporate and store operations, ensuring efficient performance of IT systems and services. This role assists with system administration, vendor coordination, asset management, and project support, while maintaining documentation and key platforms. Additionally, the position supports field technology, including POS hardware and in-store devices, working closely with IT leadership and field teams to troubleshoot issues and support ongoing operations.

Essential Functions:

• Assist with the management of KnowBe4 instance
• Coordinate campaigns and both corrective and annual training curriculum. Work with GM of Technology and HR staff to manage content in Learning Management System
• Assist with management of DarkTrace tenancy in conjunction with GM of Technology and Systems Administrator
• Assist in the creation of documentation for IT
• Help maintain company SharePoint intranet
• Assist with shipping and tracking IT assets
• Support the GM of Technology in project planning and execution
• Assist with the fulfillment of material and equipment orders from both requests and Corrigo work orders
• Assist with contract / renewal management for IT vendors
• Assist in creation of annual budget and cost tracking
• Maintain accuracy of Active Directory phone numbers, addresses and reporting structures.
• Partner with the GM of Technology to handle invoicing from vendors
• Research / screen new vendors, products and services as needed
• Assist in field tasks in conjunction with IT and Senior Field Techs as needed
• Train in field technology to assist IT and Senior Field Techs. This would include:
• Back Office
• PC Printers
• Scanners
• PDI Handhelds
• In store monitors
• EBY iPads and
• True North training iPads
• KVMS ISP issues
• PDI Support
• PDI
• Test Store support

Requirements:

• Valid drivers license with reliable transportation
• Ability to work independently and collaboratively
• Strong organizational skills and attention to detail
• Basic technical aptitude and willingness to learn new systems
• Ability to manage changing priorities in a fast-paced environment

Education and Experience:

• High school diploma or equivalent (required)
• Bachelors degree in information technology or a related field (preferred)
• Technical training in point-of-sale systems or Microsoft Office applications.

Physical Requirements:

• Ability to sit for extended periods of time while working at a computer
• Ability to drive to store or office locations as required
• Ability to lift and carry IT equipment up to 25 pounds (e.g., computers, monitors, networking gear)
• Ability to bend, reach, and work in confined spaces such as under desks or in server rooms
• Ability to climb and work on ladders

Work Environment:

• Work is performed in a combination of office, retail store, and technical environments
• Noise levels range from typical office background noise to moderate retail activity and equipment related to ambient noise
• May include occasional work in server rooms, back-of-house areas, or data centers

Required Travel:

• Up to 30% travel, mostly local, with occasional overnight travel as needed for special projects.