Front Desk Receptionist

We are seeking a compassionate, dependable, and organized Receptionist to join our team. As the first point of contact for clients, families, visitors, and community partners, the Receptionist plays an important role in creating a welcoming, respectful, and supportive environment.

This position is ideal for someone who enjoys working with people, can confidently manage multiple priorities, and understands the importance of professionalism and confidentiality within a behavioral health setting.

Key Responsibilities

• Front Desk & Client Support: Greet clients, visitors, and staff in a friendly and professional manner and help maintain a welcoming environment.
• Client Check-In & Check-Out: Assist with arrival and departure procedures, verify information, collect necessary documentation, and ensure required paperwork is completed.
• Appointment Scheduling: Schedule, reschedule, and cancel appointments while maintaining accurate information within the scheduling and electronic record systems.
• Phone & Email Communication: Answer incoming calls, respond to general inquiries, take accurate messages, and route communications to the appropriate staff member.
• Administrative Support: Assist with filing, scanning, faxing, copying, data entry, document management, and other administrative duties as needed.
• Insurance Information: Assist with collecting and verifying client insurance and demographic information to support accurate billing and authorization processes.
• Confidentiality & HIPAA Compliance: Maintain strict confidentiality of client information and follow all HIPAA, privacy, and organizational requirements.
• Waiting Area Management: Help maintain a clean, organized, professional, and welcoming reception and waiting area.
• Team Communication: Communicate effectively with clinical, administrative, and leadership staff to support efficient operations and continuity of client care.
• Client Concerns: Respond professionally and compassionately to client questions or concerns and appropriately escalate issues when additional assistance is needed.
• Multitasking & Organization: Effectively balance phone calls, client needs, scheduling, documentation, and other front-office responsibilities in a busy treatment environment.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, administrative, healthcare, behavioral health, or customer service experience preferred.
• Strong interpersonal and verbal/written communication skills.
• Compassionate and nonjudgmental approach when interacting with individuals experiencing behavioral health or substance use challenges.
• Strong organizational skills with excellent attention to detail.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Comfortable using computers, electronic scheduling systems, email, Microsoft Office, and other office technology.
• Ability to remain calm, professional, and solution-focused when handling challenging situations.
• Knowledge of HIPAA, medical terminology, insurance processes, or electronic health records is preferred but not required.
• Dependable, punctual, and able to work collaboratively as part of a multidisciplinary team.

What We're Looking For

The right person for this role understands that the front desk is more than an administrative position- it is often the first impression of our organization and the first interaction a client has when seeking support. We are looking for someone who can balance warmth and compassion with professionalism, organization, confidentiality, and accountability.

If you enjoy helping others, thrive in a team-oriented environment, and want to contribute to meaningful work within behavioral health and substance use treatment, we encourage you to apply!

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Salary : $15