Sales Support Specialist 1

POSITION: Sales Support Specialist 1 -Tank

 Answer inquiries and/or obtains information for general public, customers, visitors and other interested parties regarding CSP or Tank. Provide information regarding activities conducted at establishment; location of departments, offices and employees within organization. Along with walk-in traffic, there will be heavy phone usage and support assigned Territory Sales Manager(s); requiring strong multi-tasking skills.
 

ESSENTIAL POSITION RESPONSIBILITIES

• Must be able to accurately fulfill customers’ requests using our Syteline ERP software system. Including entering sales orders and quotes with the appropriate information for purchasing, production, and logistics of materials to customers.
• Handle walk in and phone inquiries/sales of culvert or tank and resale
• Support assigned Territory Sales Manager for order and quote entry, and back up other representatives as needed.
• Proactive and consistent follow-up on orders, quotes, accounts receivables, and detail/time
• Regularly update sales order information to help prioritize production and delivery
• Notify customers of completed orders to schedule pickup and/or
• Coordinate customer deliveries with the logistics
• Make proactive phone calls to existing and prospective customers to drive
• Positively interact and collaborate with all other team members of the company including Sales Support Specialist partners, Territory Managers, Sales Engineers, Director of Sales Support, production, logistics, purchasing, accounting and executive management.
• Must be able to learn and understand all order entry processes and
• Learn and retain applications and determine which product is best suited for expected
• Understand all coating/gage/diameter combinations for culvert, or tank accessories and
• This position requires a high degree of task and phone
• Attending seminars and classes as necessary to learn new sales skills, increase culvert or tankand related resale products knowledge

• Always conduct yourself in a professional manner when dealing with customers, vendors and TrueNorth Steel employees.
• Willing to work flexible hours when
• Prompt and dependable
• Other duties as assigned

KNOWLEDGE, SKILLS AND QUALITIES

• Strong knowledge of Microsoft
• Excellent phone skills are
• Exceptional communication
• Detail
• Ability to deliver exceptional internal and external customer service
• Ability to accurately record customer’s requests and
• Ability to accept responsibility and account for his/her
• Ability to communicate effectively with others using the spoken
• Ability to make decisions or take actions to solve a problem or reach a
• Ability to inspire oneself and others to reach a goal and/or perform to the best of their
• Ability to complete assigned tasks under stressfu

EDUCATION AND WORK EXPERIENCE

• High School Diploma or GED
• Associate’s Degree in Business and/or related field or equivalent work
• Minimum of two years in an office