What are the responsibilities and job description for the Unit Manager, Inbound Collections position at TrueML?
Why Sentry Credit?
After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.
About This Role
As the Unit Manager, Collections in Lenexa, you will be a cornerstone of our operational transformation. You aren’t just stepping into a management seat; you are the architect of our first Sentry collections team in Kansas. Your mission is to build, stabilize, and lead a high-performing team of ~16 specialists through a period of exciting growth. We are looking for a hands-on coach who thrives in the "center of the action," someone who can foster a winning culture while delivering the results that fuel our mission to humanize financial recovery.\n- Build and Stabilize a New Legacy: Lead the charge in launching our Lenexa site, ensuring a seamless transition and establishing a high bar for performance from day one.
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Coach for Excellence: Own the development of your team. You’ll spend your time on the floor providing real-time feedback, reinforcing elite negotiation techniques, and helping your specialists maximize every opportunity to collect.
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Drive Measurable Impact: Take full accountability for team KPIs, including dollars collected, conversion rates, and quality standards. You won't just track metrics; you’ll analyze trends and take immediate action to improve them.
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Own the Operational Heartbeat: Manage the daily engine of your unit—from scheduling and attendance to productivity and compliance—ensuring we stay lean, efficient, and FDCPA-ready.
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Lead Through Change: Act as the primary communicator for your team, providing clarity and maintaining high engagement as we evolve our systems and workflows.
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Partner Strategically: Collaborate with Workforce Management, Training, and Operations leadership to ensure your team is staffed, trained, and ready to win.
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Champion Integrity: Ensure that every interaction on your team meets our rigorous standards for empathy and ethical recovery, protecting both the consumer and the business.
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A Proven Leader: You bring 3 years of experience in collections or call center leadership, with at least 1–2 years of direct people management experience. You know how to move the needle on a team level.
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A Hands-on Coach: You don't lead from a closed office. You are at your best when you’re "in the work," providing live support and helping your team navigate complex conversations.
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Metrics-Obsessed: You have a deep understanding of collections math and negotiation strategies. You find genuine satisfaction in hitting (and exceeding) performance targets like liquidation and conversion.
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A Resilient Change Agent: You stay composed and motivated during periods of growth and transition. You know how to keep a team focused and engaged when the playbook is evolving.
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An Elite Communicator: You can distill high-level operational goals into actionable daily tasks for your team, ensuring everyone knows exactly what success looks like.
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A Problem Solver: When performance dips or logic errors arise, you have the analytical mindset to find the root cause and the grit to implement a fix immediately.
For U.S.-based hires, the overall base salary framework for this role currently spans NTECH$[25th percentile to 75th percentile] OR for Tech [$10th percentile to 90th percentile]. The applicable base salary range for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications.
The anticipated annual base salary ranges for this role are:
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U.S. Geo Tier 3 (i.e. Kansas City): $: 65,000 to 75,000
We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth.
Perks & Benefits
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Flexible vacation
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Medical/dental/vision insurance
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Traditional/Roth retirement savings options
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Company-paid disability and life insurance
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Flexible Spending Account & Limited FSA
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Family-friendly parental leave, volunteer and voting time off
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On-demand wellness platform access for you and 5 friends and family
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PerkSpot discount program for 900 merchants nationwide
Onsite Work & Physical Requirements
This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Salary : $65,000 - $75,000