What are the responsibilities and job description for the Member Solutions Specialist position at truecommunitycreditunion?
Member Solutions Specialist
Help members find solutions. Join a team that's committed to helping people move forward with confidence.
TRUE Community Credit Union is looking for a full-time Member Solutions Specialist to join our team. If you are passionate about helping people navigate financial challenges with empathy, integrity, and professionalism, we'd love to meet you.
As a Member Solutions Specialist, you'll be a trusted partner for members during challenging times. You'll help them navigate financial difficulties, create solutions that support their financial well-being, and protect their future while living out our people-first mission and values. Every interaction is an opportunity to build trust, offer support, and make a meaningful difference.
Position Details
Location: Hybrid
Travel: 10-15%
Status: Full-Time, Non-Exempt
Pay & Benefits
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$21.75 - $26.00 per hour based on experience
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Benchmark-setting medical benefits; dental and vision benefits
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401(k) with employer match and employer-funded defined contribution pension plan
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Generous paid time off, paid holidays, birthday time off, inclusion time, and volunteer time
- TRUE Cares Paid Family Leave providing up to 200 hours of paid leave for qualifying life events
- Annual bonus reward program
- Company-paid short-term disability, long-term disability, and employee life insurance
- Tuition reimbursement
- Gym membership reimbursement
What You'll Do
- Welcome members with warmth and a service-first mindset
- Listen actively to understand members' needs and provide tailored solutions
- Assist members with delinquent accounts by creating repayment plans and offering guidance
- Maintain accurate records and ensure compliance with regulations
- Collaborate with internal teams to resolve member concerns
- Manage repossession or foreclosure processes, when necessary, with professionalism and care
- Uphold TRUE's values in every interaction because people always come first
What We're Looking For
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High school diploma or GED required
- 1-2 years of related experience in customer service, sales, call center/phone-based support, collections, financial services, or a related field
Skills
Apply today and bring your talents to a team that's passionate about helping people thrive.
Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees
Salary : $22 - $26