What are the responsibilities and job description for the Insurance Agency Director of Operations position at TrueChoice?
About the Role
TrueChoice Coverage is a growing insurance agency seeking a Director of Agency Operations to help lead and shape the operational side of the business.
TrueChoice Coverage is a growing insurance agency seeking a Director of Agency Operations to help lead and shape the operational side of the business.
This is a unique opportunity to step into a high-impact role where you will have real ownership over how the agency runs day-to-day. You’ll work directly with leadership to bring structure, improve processes, and help build a strong operational foundation as the business continues to grow.
If you enjoy being the person who keeps things organized, improves how work gets done, and helps a business run smoothly, this role offers the chance to make a meaningful impact while growing into a key operational leader.
This role is ideal for someone who has worked in an agency environment and is ready to take the next step into a broader operational leadership position.
What You’ll Do
- Oversee and support day-to-day agency operations
- Help establish and maintain carrier relationships and appointments
- Lead and support agent onboarding, licensing, and compliance processes
- Build and improve internal workflows and operational processes
- Help keep projects and timelines on track
- Identify opportunities to improve efficiency and organization
- Collaborate closely with leadership to support overall business growth
What We’re Looking For
- 5 years of experience in an insurance agency environment selling individual policies
(life insurance preferred; individual health or personal lines also relevant) - Experience with agency operations, onboarding, licensing, or compliance
- Ability to take ownership and work independently when needed
- Strong organizational and problem-solving skills
- Comfortable working in a growing, evolving environment
Why This Role
- Opportunity to take ownership of operations within a growing agency
- Ability to build and improve processes that directly impact the business
- High level of visibility and collaboration with leadership
- A role where your work contributes directly to growth and efficiency
Additional Details
Base salary: $135,000 – $160,000
Base salary: $135,000 – $160,000
Additional performance-based bonus (15–20%) tied to operational goals
Total compensation potential: $155,000 – $190,000
Salary : $135,000 - $160,000