What are the responsibilities and job description for the Customer support Assistant position at True Vision. Ventures Inc?
We are seeking a dependable and customer-focused Customer Support Assistant to join our team in Minneapolis. This role plays an important part in ensuring customers receive timely, accurate, and friendly support.
You will work closely with customers and internal teams to resolve enquiries, handle requests, and ensure a positive overall experience. This position is well suited to someone with some customer service experience or someone ready to build a long-term career in customer support.
Key Responsibilities
- Handle customer enquiries via phone, email, and online systems
- Provide clear information about products, services, and processes
- Resolve customer issues efficiently, escalating when needed
- Maintain accurate records of customer interactions
- Follow company policies and service standards
- Work collaboratively with colleagues to meet team targets
- Support continuous improvement of customer service processes
What We’re Looking For
- Previous customer service or support experience is preferred but not essential
- Strong communication skills and a professional manner
- Good attention to detail and organisational skills
- Comfortable using computers, email, and customer service systems
- Ability to manage multiple tasks and meet deadlines
- Reliable, punctual, and team-oriented
What We Offer
- Full-time, permanent position based in Minneapolis
- Comprehensive onboarding and ongoing training
- Supportive team environment
- Opportunities for development and progression
- Competitive pay and benefits package
How to Apply
If you take pride in providing excellent customer service and are looking for a stable, full-time role, we encourage you to apply. Please submit your resume along with a brief summary of your experience.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Work Location: In person
Salary : $19 - $25