Wellness Consultant

About True REST Float Spa

True REST Float Spa is a national float therapy brand with locations across more than 20 states. Since 2010, True REST has helped guests decompress, recover, and reset by floating effortlessly in a private pod filled with roughly 1,000 lbs of Epsom salt. Guests come to us for stress relief, better sleep, athletic recovery, and a rare hour free of outside stimulation. Every location is held to one standard: Every Float is the Most Important Float.

Location: True REST Float Spa, Rocky River, Ohio

Reports to: General Manager

Employment type: Part-time, with full-time opportunities

Position Summary

The Wellness Consultant is the face of the spa and owns the guest experience from first call to post-float membership conversation. You represent both your local spa and the True REST brand as a whole, so every interaction shapes how guests and the community see float therapy. During each shift, you are responsible for the full operation of the spa: welcoming and educating guests, running and resetting the float rooms, keeping the spa spotless, and growing the membership base.

We are looking for a true Brand Champion: someone warm, calm under pressure, and genuinely excited to share the benefits of floating.

Duties and Responsibilities

Guest experience

• Greet every guest and guide them before, during, and after their float so they feel calm, cared for, and supported.
• Give spa tours and walk first-time floaters through orientation, the intro video, and pod setup.
• After each float, settle guests in the Oasis room (and oxygen bar where offered) and check in on their experience.
• Build lasting relationships with members and regulars.

Education, sales, and memberships

• Explain float therapy, its benefits, and our membership options clearly and confidently.
• Sell memberships, packages, and retail products, and promote gift cards and current offers; convert first-time guests into members.
• Meet weekly sales and membership goals.

Front desk and bookings

• Answer and return calls, texts, and emails; book, confirm, and reschedule appointments.
• Process check-ins, check-outs, and transactions, and manage memberships in the POS and booking software.

Float room operations and cleanliness

• Set up, start, and reset pods for every session.
• Clean and sanitize pods, showers, floors, and surfaces between every float.
• Keep all areas spotless and salt-free, including the front desk, Oasis room, intro video room, prep room, restrooms, spa suites, and back room.
• Handle laundry and towel service throughout the shift.
• Lift and add 50 lb bags of Epsom salt and support routine pod and water-quality maintenance per brand standards.

Spa operations

• Open and close the spa following True REST checklists.
• Run the spa independently during your shift and follow all brand policies and procedures.
• Work with teammates to keep daily operations smooth, especially on busy Friday –Sunday schedules.

Qualifications

Required

• A service mindset and a genuine interest in health, wellness, and float therapy (prior floating experience not required).
• Confidence making and taking phone calls and texts, and comfort learning POS and booking software.
• Comfort asking questions, educating guests, and selling memberships.
• Reliability, attention to detail, integrity, coachability, and clear communication.
• Ability to stay steady and prioritize when the schedule is full.
• Availability for evenings, weekends, and a mix of shifts.

Preferred

• Customer service experience, ideally in a spa, wellness, fitness, or hospitality setting.
• Sales experience, especially with memberships or recurring service programs.

Physical requirements

• Lift up to 50 lbs regularly (including bags of Epsom salt).
• Perform hands-on cleaning every shift, including bending, kneeling, and standing for extended periods.
• Work comfortably in warm, humid, and wet conditions near the float rooms.

Compensation, Schedule, and Benefits

Pay: $13 to $15 per hour, plus commission and bonus structures tied to membership, package, and retail sales.

Schedule: Part-time to start, with full-time and growth opportunities. Shifts typically run up to 8 hours and include evenings and weekends.

Perks

• Free or unlimited float sessions
• Employee discounts on services and retail
• Flexible scheduling
• Team incentives, gatherings, and outings tied to spa performance
• Room to grow into lead, assistant manager, or manager roles

How to Apply

Apply through Indeed or contact Cat Cuffari at rockriver@truerest.com. Tell us why float therapy and guest care excite you.

This is a corporate-owned location operated by True REST Franchising, LLC, an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Pay: $13.00 - $15.00 per hour

Benefits:

• Referral program
• Wellness program

Work Location: In person

Salary : $13 - $15