System & Security Administrator

MISSION STATEMENT:

We say yes to people seeking help for addiction and mental health. We create pathways to recovery and purpose. We provide the right service at the right time, delivered by people with lived experience. We transform behavioral health systems through innovation, creativity and collaboration.

Job Description:True North Recovery is seeking a seasoned and proactive Systems & Security Administrator to join our leadership team. Reporting to the IT director, this role is essential for elevating our IT department's capabilities from a break/fix model to a proactive scalable IT management model. The ideal candidate will possess a deep understanding of applications architectures and operating systems, APIs and data management, cybersecurity principles and cloud environments. They will be a key driver in implementing our IT roadmap and will function as a mentor to our IT support staff.

ROLES AND RESPONSIBILITIES

• Cybersecurity & Compliance:Lead the implementation of core cybersecurity recommendations, manage and enforce security controls in our new IT management systems, and assist in developing a comprehensive incident response plan.
• Systems and Cloud Administration: Administer and manage our enterprise applications, including Google Workspace, Microsoft 365, and our new electronic health record (EHR) system.
• Data Management & Integration: Design and implement secure data pipelines and integration between our various financial, HR and other applications. Assist in assessing and/or building out automation (via scripts, APIs etc.), specially form data extract and loading into enterprise applications and data repositories.
• Technical Leadership: Work with IT support staff to troubleshoot and resolve Tier 2 advanced problem tickets and urgently escalated IT issues.
• Strategy and Documentation: Collaborate with the IT director to develop comprehensive IT policies, procedures, and a disaster recovery plan.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Experience: A minimum of 3-5 years of hands-on experience in a System Administrator or similar senior-level IT role. Experience in a healthcare or regulated industry is highly preferred.
• Certifications:
  • CompTIA Security certification is highly preferred.
  • Relevant certifications in cloud computing or networking are a strong plus.
• Personal Attributes:
  • Proactive problem-solving at both the strategic and tactical levels.
  • Exceptional communication skills, with the ability to explain complex technical concepts to non-technical people.
  • A high degree of personal integrity, collaboration and care for others.
  • Self-motivation, attention to detail and a strong commitment to learning.
• Technical Skills:
  • A methodical approach to problem-solving.
  • Proven experience with systems administration in Windows and/or Linux environments.
  • Extensive experience with cloud computing platforms (e.g., Google, AWS, Azure) and associate SaaS architectures.
  • Strong knowledge of networking concepts (TCP/IP, DNS, VPNs, VLANs) and firewall management.
  • Proficiency in scripting languages (e.g., PowerShell, Python) is a plus.
• Continued employment is contingent upon receipt of a satisfactory state and federal background check.

PREFERRED SKILLS

• Strong project management skills
• Ability to make decisions and exercise good judgment
• Technical engineering skills
• Ability to work independently with minimal supervision
• Ability to work under pressure and prioritize workload

COMPETENCIES

• Working with Others
• Strong Written and Oral Communication Skills
• Problem solving
• Documentation (procedures, code, automation flows, etc.)
• Behaving Professionally and Ethically

FULL TIME BENEFITS

• ICHRA Coverage for Employee Health Insurance Policy Reimbursement (Health Insurance Policy Reimbursement)
• 401K Plan - 100% Match Up To 5%
• Life & ADD Insurance Policy 100% covered by employer
• Vision and Dental Policy 90% covered by employer
• 10 Paid Holidays a Year
• Paid Time Off Accrual
  
• Paid Training and Credentialing
• Short term and long-term disability
  
• Monthly cash stipend
• Supplemental benefits including critical illness insurance, accident insurance and hospital indemnity

PHYSICAL REQUIREMENTS

This role is primarily performed in an office building with standard office environment and controlled temperatures. When working outdoors or at a job site the employee may be exposed to construction equipment or other moving objects/equipment, reference job site specifics. The employee is occasionally required to lift and/or move up to 50 lbs. Employee is frequently required to sit, stand, walk, talk/hear, see, read, and personally interact with others.

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