IT Installation & Support Technician

MISSION STATEMENT:

We say yes to people seeking help for addiction and mental health. We create pathways to recovery and purpose. We provide the right service at the right time, delivered by people with lived experience. We transform behavioral health systems through innovation, creativity and collaboration.

Job Description:

True North Recovery is seeking a highly motivated and hands-on IT Installation &
Support Technician to join our growing IT department. Reporting to the IT Manager, this
role is essential for the physical deployment, maintenance, and support of our IT
infrastructure across all facilities. This is a hands-on position that requires a strong
willingness to learn, a proactive attitude, and an ability to work as part of a team to
ensure the safety and functionality of our IT assets. The ideal candidate will be
comfortable working in a dynamic environment and will be a key part of our effort to
standardize and scale our IT operations.

ROLES AND RESPONSIBILITIES

• Physical Infrastructure Installation: Perform the physical installation of
  network hardware, including running and terminating Ethernet wires, mounting
  switches, and deploying wireless access points and cameras at new and existing
  facilities.
• Hardware Deployment & Management: Deploy new and refreshed computer
  equipment (desktops, laptops, monitors) for staff and clients. Assist with the
  decommissioning and secure disposal of old hardware.
• On-Site Support: Serve as a primary point of contact for on-site hardware and
  physical network issues. Troubleshoot and resolve problems related to network
  connectivity, hardware failures, and other physical IT issues.
• Team Collaboration: Work closely with the IT Manager and other IT staff on
  large-scale projects, with a focus on teamwork and safety during installations and
  on-site visits.
• Documentation: Assist in the maintenance of physical network diagrams and
  hardware inventory lists.
• Help Desk Support: Handle and resolve a percentage of daily support tickets as
  a Level 1 technician, including basic troubleshooting and assisting staff with
  common technical issues.
  

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Experience: A minimum of 1-2 years of hands-on experience in a technical role,
  preferably in a structured IT environment.
•  Certifications:
  •  CompTIA A certification is highly preferred.
  • Equivalent experience will be considered.
• Personal Attributes:
  • A strong willingness to learn and a proactive approach to problem-solving.
    o A high degree of integrity and attention to detail.
    o Excellent communication skills and the ability to work effectively in a team
    environment.
    o Patience and a customer-service mindset when interacting with staff.
    o Ability to perform physically demanding tasks, including climbing ladders
    and lifting equipment.
• Technical Skills:
  • Demonstrated knowledge of computer hardware and operating systems.
  • Experience with physical network infrastructure, including cabling,
    termination, and mounting hardware.
  • Experience with camera system installation and setup.
  • Familiarity with remote monitoring and management tools (e.g.,
    ServiceDesk Plus) is a strong plus.

•  If in recovery, one year of continuous sobriety prior to hire and active and continuing participation in a recovery support program, such as a 12-step program.
• Valid Alaska driver’s license and insurable under TRUE NORTH RECOVERY INC’s automotive insurance, which requires a driver to be at least 21 years of age.
• Continued employment is contingent upon receipt of a satisfactory state and federal background check.

PREFERRED SKILLS

• Strong project management skills
• Ability to make decisions and exercise good judgment
• Technical engineering skills
• Ability to work independently with minimal supervision
• Ability to work under pressure and prioritize workload
• Knowledge of building standards and local code requirements
• Ability to keep budget projects

COMPETENCIES

• Working with Others
• Strong Written and Oral Communication Skills
• Problem solving
• Documenting
• Behaving Professionally and Ethically 

FULL TIME BENEFITS

• ICHRA Coverage for Employee Health Insurance Policy Reimbursement (Health Insurance Policy Reimbursement)
• 401K Plan - 100% Match Up To 5%
• Life & ADD Insurance Policy 100% covered by employer
• Vision and Dental Policy 90% covered by employer
• 10 Paid Holidays a Year
• Paid Time Off Accrual
  
• Paid Training and Credentialing
• Short term and long-term disability
  
• Monthly cash stipend
• Supplemental benefits including critical illness insurance, accident insurance and hospital indemnity
  

PHYSICAL REQUIREMENTS

This role is primarily performed in an office building with standard office environment and controlled temperatures.  When working outdoors or at a job site the employee may be exposed to construction equipment or other moving objects/equipment; reference job site specifics.  The employee is occasionally required to lift and/or move up to 50 lbs. Employee is frequently required to sit, stand, walk, talk/hear, see, read, and personally interact with others.

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