What are the responsibilities and job description for the Front Desk / Intake Coordinator position at True North Recovery & Wellness Center?
We are actively seeking a responsible, motivated and reliable individual with a desire to work in an industry and for a company who's mission is to enable lasting change in the lives of their clients.
True North Recovery & Wellness Center is a substance abuse treatment center that specializes in opiate addiction. The Client Coordinator (front desk) position offers competitive pay, a fast paced and energetic work environment and is extremely satisfying. True North offers treatment to individuals with an opiate addiction and our front desk personnel are on the front lines of it all.
1-2 years of front desk/customer service experience is preferred but not required. Previous experience in the addiction/medical industry is a bonus but not required.
This position is NOT a typical front desk position; the hours are early and the pace is fast and often times challenging. We are seeking a motivated and reliable individual that is a quick learner and can multi-task while maintaining organization among other things. With all of that being said, you will have the opportunity to work for a company and in an industry that is really making a difference in the community, earn competitive pay, have a great work schedule and be part of a growing company. Please see the job responsibilities below prior to applying to determine if you are a good fit for this position
The main job responsibilities are as follows:
- Great clients as they come in for services
- Receive and enter payments
- Conduct client scheduling for Dr's, therapists, counselors, and other service providers
- Coordinate and assist with drug screens
- Answer incoming phone calls, call patients and family members when necessary
- Assist new patients in getting appropriate paperwork filled out, enter them into the computer and help them begin the process of receiving treatment at True North.
- Coordinate with Dr's, nurses, therapists, counselors regarding clients and their medications
- Assist with filing client charts
- Help clients and other visitors feel comfortable and cared for while at the facility and answer any questions or concerns they may have.
The appropriate person must have the following attributes:
- Compassionate
- Motivated
- Reliable
- Punctual
- The ability to multitask
- The ability to hold boundaries with patients and other staff
- Be teachable and willing to work with management and co-workers
- Quick learner
- Positive and optimistic
- Computer savvy
- Trustworthy
- Experience with medical EHR's is a plus
The scheduled hours for this position are:
- Monday: 5:15 am - 1:15 pm (8 hrs.)
- Tuesday: 5:15 am - 1:15 pm (8 hrs.)
- Wednesday: 5:15 am - 1:15 pm (8 hrs.)
- Thursday: 5:15 am - 1:15 pm (8 hrs.)
- Friday: 5:15 am - 1:15 pm (8 hrs.)
- Every other Saturday 6:30 am - 9:30 am (3 hrs.)
Total of 40 hrs./wk.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Front Desk/Reception: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person