IT Support Technician – Managed Services & Client Support

NerdsToGo Pittsburgh | A True North Holdings Company
Full-Time | Primarily Onsite with Hybrid Remote Support Responsibilities

Solve Problems. Support Businesses. Grow Your IT Career.

Are you an energetic IT professional who enjoys helping people, solving technical challenges, and working in an environment where every day is different? Do you thrive in fast-paced settings where you can build your technical skills, work with a great team, and grow your career?

At NerdsToGo Pittsburgh, we’re looking for a motivated and customer-focused IT Support Technician to join our growing Managed Services & Client Support team. In this role, you’ll provide hands-on onsite support, remote troubleshooting, and managed IT services for businesses across the region while working alongside a collaborative team that values learning, accountability, and professional growth.

This is more than a traditional help desk position. It’s an opportunity to gain exposure to a wide variety of technologies, business environments, and real-world IT challenges while building a long-term career in managed services, cybersecurity, and business technology support.

Why You’ll Love Working at NerdsToGo

At NerdsToGo, culture matters. We believe great service starts with great people, and we’ve built a supportive environment where employees are encouraged to grow, contribute ideas, and continue developing their technical skills.

What makes this opportunity exciting:

• A positive, team-oriented culture where people genuinely support one another
• Opportunities for career advancement and technical growth
• Exposure to multiple business environments and technologies
• A fast-paced role that keeps work interesting and rewarding
• Leadership that values initiative, accountability, and continuous improvement
• The chance to make a visible impact for clients every day

If you’re someone who enjoys staying busy, learning new technologies, helping people, and working with a supportive team, you’ll fit right in here.

What You’ll Do

Deliver Exceptional IT Support

• Provide onsite and remote technical support for business clients and internal operations
• Troubleshoot desktops, laptops, printers, peripherals, and end-user technology issues
• Support workstation deployments, onboarding/offboarding, and device setup

Support Business Technology Environments

• Assist with Microsoft 365 support, user account administration, and troubleshooting
• Perform basic network, Wi-Fi, and connectivity troubleshooting
• Help maintain secure and reliable technology environments for clients

Collaborate & Solve Problems

• Work closely with the NerdsToGo service desk and engineering team on escalated issues
• Document support activities clearly within the ticketing system
• Communicate professionally with clients while delivering excellent customer service

Contribute to Operational Excellence

• Assist with preventative maintenance, updates, patching, and system checks
• Support occasional client-site visits and regional field service work
• Help maintain inventory organization and operational support processes

What Makes This Role Exciting?

This position offers the opportunity to work across multiple industries, technologies, and client environments — meaning no two days are ever the same. You’ll gain valuable real-world experience in managed IT services while building technical knowledge in networking, Microsoft environments, troubleshooting, cybersecurity, and client support.

As NerdsToGo continues to grow, team members who demonstrate initiative, reliability, and strong technical and customer service skills will have opportunities to grow into advanced technical, engineering, or leadership roles.

Who Will Thrive in This Role?

The ideal candidate is energetic, hands-on, and enjoys balancing technical problem-solving with customer interaction. They’re dependable, adaptable, and motivated to continuously learn and improve.

Successful candidates are:

• Strong communicators with excellent customer service skills
• Problem-solvers who enjoy troubleshooting and finding solutions
• Organized professionals who can manage multiple priorities independently
• Curious learners who enjoy technology and continuous growth
• Team players who thrive in collaborative environments
• Adaptable and comfortable working across different business environments
• Motivated individuals who want to build a long-term career in IT services

About NerdsToGo

NerdsToGo provides managed IT services, cybersecurity solutions, and technology support for businesses and organizations. Our mission is to deliver responsive, professional IT services that help clients operate efficiently, securely, and confidently with a trusted technology partner by their side.

If you’re ready to grow your career, work with a great team, and make an impact through technology — we’d love to hear from you.

Apply today and grow your future with NerdsToGo Pittsburgh.

Qualifications

Required:

• 3 years of IT support, help desk, or technical support experience
• Strong working knowledge of Windows operating systems and Microsoft 365
• Experience troubleshooting hardware, printers, and network connectivity issues
• Strong communication and customer service skills
• Ability to work independently and manage priorities effectively
• Reliable transportation and valid driver’s license

Preferred:

• Managed Service Provider (MSP) experience
• Experience supporting multiple business environments
• Exposure to networking equipment, VoIP systems, or cybersecurity tools
• Experience with ticketing systems and remote support tools