Overview

The Revenue Cycle Client Success Manager (CSM) serves as the primary strategic partner and central point of contact for clients regarding Revenue Cycle Management (RCM) operations. This role is responsible for orchestrating seamless communication between clients and internal billing specialists, ensuring that complex RCM processes—including accounts receivable management, billing reconstructions, and client onboarding—are executed with precision and aligned with organizational standards.

Responsibilities

• Centralized Client Communication: Serve as the main point of contact for all client interactions, managing intake for location-specific RCM inquiries to allow billing specialists to focus on core production tasks.
• Accounts Receivable (AR) Management: Lead recurring AR review calls with clients to monitor performance metrics such as Days Sales Outstanding (DSO) and identify aging claims requiring intervention.
• Strategic Action Driving: Proactively drive client actions to resolve provider-side blockers, such as obtaining missing authorizations or addressing front-end documentation errors that impede timely filing.
• Complex Project Oversight: Manage extensive manual reconstruction projects, including voiding and revising primary and secondary insurance invoices to correct setup errors and maximize revenue recovery.
• Operational Guidance & Training: Provide leadership and guidance on RCM workflows, standardizing Customer Success tools and training protocols using a systematic competency framework.
• Client Onboarding: Lead the transition of new clients through a structured onboarding experience, ensuring efficient setup in proprietary systems and alignment with service level expectations.

Qualifications

• Extensive experience in Revenue Cycle Management, particularly in healthcare billing and collections.
• Proven ability to manage high-level client relationships and navigate complex escalations with executive-level stakeholders.
• Strong analytical skills to track KPIs and financial health.
• Exceptional communication and project management skills.
• Familiarity with various payer types, including Medicaid, VA, and private pay, and their respective filing requirements