Food Service Lead

Job Title: Food Service Lead
Payroll Status: Non-Exempt/Hourly
Reports to: Store Manager
Purpose: The Food Service Lead is responsible for ensuring that all food items are
prepared and presented according to True North standards and in compliance with all
food safety practices. Ensures that all food items are properly portioned and presented
timely, as well as resolving any guest concerns. This role is responsible for maintaining
proper inventory to meet guest demand and directing other team members.

Duties and Responsibilities:
• Update and maintain weekly and monthly cost reports and sales data.
• Cover KKC kitchen shifts as needed.
• Ensure that guests are served safe and quality food in a timely manner.
• Regularly inspect work areas to ensure compliance with food safety regulations.
• Take inventory of food supplies and other consumables, order necessary
supplies as needed, and receive deliveries.
• Coordinate inventory, including marking dates and FIFO product rotation.
• Assist in maintaining a clean and organized store image, merchandising, pricing,
cash register operations/Point of Sale (POS), and loss prevention in adherence
to all Company/Store policies, including brand and image standards.
• Review sales records to determine which menu items are most popular to
maximize revenue.
• Execute TN Ready—Customer “Readiness” by arranging cleaning and
maintenance services, including trash removal, pest control, deep cleaning, and
equipment maintenance.
• Follow closing procedures, ensuring all equipment is clean and ready for the
following shift.
• Other job duties as assigned.

Qualifications and Requirements:
• Must have a valid Driver’s License
• Must have a High School Diploma/GED or equivalent
• Must have reliable Transportation

• Proven work experience as a Kitchen Lead/Line Cook
• Familiarity with kitchen sanitation and safety regulations
• Experience in restaurants or food service is preferred.
• Food protection manager certification (FPMC) or Foodservice management
professional (FMP) accreditation is advantageous (not required).
• Excellent organizational and problem-solving skills
• Exceptional communication and customer service skills
• Attention to detail
• Must be able to lift and move objects weighing up to 50 pounds
• While performing the duties of this job, the employee is regularly required to talk
and hear. This position is very active and requires standing, walking, bending,
kneeling, stooping, crouching throughout the course of the shift.
• Must be able to exert force for reaching, pushing, pulling on a regular basis up to
50 lbs. so the object is moved to or away. Frequent use of hands and fingers to
handle or feel and reach. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision, depth perception and
ability to adjust focus.