What are the responsibilities and job description for the Administrative Assistant position at True North Counseling LLC?
About Us
We are a growing psychotherapy practice dedicated to providing compassionate, person-centered behavioral health services that empower individuals and families to live healthier, more fulfilling lives. Our team believes in dignity, respect, and the power of human connection. Every role here—whether clinical or administrative—plays a vital part in creating a safe, supportive environment for those seeking help.
The Impact You'll Make
As our Administrative Assistant, you’ll be the first point of contact for our practice. Your role is to ensure clients feel seen and supported from the moment they call, while also providing the behind-the-scenes coordination that allows our clinicians to focus on care. Your work will directly contribute to reducing barriers to treatment and improving the experience of every person who reaches out for help. We are currently looking for a virtual candidate to provide us with 1-2 hours PER WEEK at this time, with the opportunity to add more hours as the practice grows. Some in-person tasks might be reqeusted of you as needed, so we ask that you are within driving distance to Stratford, CT.
What You'll Do
- Answer client inquiries with warmth, empathy, and professionalism—whether by phone or via email.
- Maintain accurate and confidential client records in our electronic health record (EHR) system.
- Process intake paperwork and insurance verifications.
- Coordinate with clinical staff to ensure smooth communication and follow-up on client needs.
- Additional duties as agreed upon.
What You'll Bring
- Previous administrative experience, ideally in a healthcare or behavioral health setting.
- Bilingual (Spanish) abilities strongly preferred.
- Proficiency with office software and comfort learning new systems (experience with EHRs is a plus).
- Excellent communication skills—both written and verbal—with a compassionate, client-focused approach.
- Discretion and professionalism when handling sensitive and confidential information.
- A collaborative spirit and a genuine interest in supporting mental health and wellness initiatives.
We are an equal opportunity employer and celebrate diversity. We encourage applicants from all backgrounds to apply.
Pay: $18.00 - $25.00 per hour
Benefits:
- Flexible schedule
Work Location: Hybrid remote in Stratford, CT 06615
Salary : $18 - $25