Technical Support Engineer

True North Classical Academies is seeking a Technical Support Engineer to join our IT team and ensure our campuses are supported with excellence in all areas of technology.

About True North

True North Classical Academy is a growing network of high-performing classical liberal arts charter schools, consistently recognized among the top academic institutions in Florida. As tuition-free public charter schools, our mission is to educate the hearts, minds, and souls of our scholars in the pursuit of wisdom and virtue.

Our students study the Great Books, immerse themselves in the beauty of the fine arts, explore math and science deeply, and compete on state-ranked athletic teams. True North educators serve as mentors and role models, cultivating a love of learning and character development.

In 2024–25, True North was ranked the highest-performing charter network in Florida. Our flagship K–12 campus received the U.S. Department of Education’s Blue Ribbon School of Excellence award. These distinctions reflect the dedication of our outstanding faculty and staff. We invest in their growth through world-class professional development, nationally renowned scholars, and a culture that supports excellence and community.

Position Overview

The Helpdesk Network Administrator will lead day-to-day IT support operations across multiple True North campuses, maintain the health of our network, and provide responsive service to faculty and staff. This role requires hands-on technical expertise in Google Workspace administration, network support, and device management, combined with strong customer service skills to support a mission-driven school environment.

Key Responsibilities

• Manage and respond to daily helpdesk tickets, providing Tier 1/2/3 support for staff across multiple campuses.

• Administer and support Google Workspace for Education (user accounts, groups, email, Drive, Classroom).

• Configure and manage Chromebooks and Windows devices using Google Admin Console and endpoint management tools.

• Administer school systems such as paging, cameras, and gate access.

• Support operations in technology aspects of the state testing process.

• Administer network services (DNS, DHCP, TCP/IP, VPN, wireless infrastructure) to ensure reliable connectivity.

• Implement and monitor security policies, ensuring compliance with FERPA and other school technology standards.

• Support and troubleshoot Google Meet, Zoom, and classroom AV technologies.

• Maintain IT documentation, SOPs, and provide end-user training as needed.

• Collaborate with leadership on IT projects, including system rollouts, device refreshes, and cloud integrations.

Qualifications

• Experience: 5–8 years of IT support with at least 3 years in a helpdesk/network administrator role.

• Technical Skills:
  
  

  • Google Workspace Admin Console (user provisioning, groups, security settings).

  • Chromebook and MacBook management.

  • Networking (DNS, DHCP, VPN, firewalls, wireless APs).

  • Device management (MDM solutions such as Mosyle, Jamf, or equivalent).

  • Knowledge of Windows 10/11 and Mac OS environments.

  • Basic scripting or automation (Bash, PowerShell, or Python preferred).

   

• Excellent troubleshooting and documentation skills.
• Strong communication and customer service mindset.
  
  

Education & Certifications

• Associate or Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).

• Google Workspace Administrator Certification strongly preferred.

• Additional certifications (CompTIA A , Network , or equivalent) a plus.

Why You’ll Love Working With Us

At True North, you're not just taking a job—you're joining a mission-driven team that's shaping the future of education in Florida. While our classrooms cultivate wisdom and virtue in students, our corporate and operational teams make that vision possible every day.

We’re looking for talented professionals who thrive in a fast-paced, purpose-filled environment and want to be part of something bigger. Whether you're supporting our schools through HR, operations, finance, data, or recruitment, your work directly contributes to the success of thousands of students and educators.

• Comprehensive Benefits: Health, dental, and vision insurance, and a 401K retirement plan.

• Supportive Environment: A positive workplace that prioritizes the well-being of educators and students.

• Professional Development: Gain access to training focused on classical education and career growth.

What Sets Us Apart

• Mission-Driven Work: Every role at True North supports our commitment to the classical liberal arts tradition and the formation of future leaders.

• Growth & Development: We invest in your growth through professional coaching, cross-functional collaboration, and leadership pathways across our growing network.

• Culture of Excellence: High standards and accountability are core to how we operate—and we celebrate results with the same energy we apply to solving problems.

• Collaborative Community: You’ll work alongside smart, driven colleagues who care deeply about their work—and each other.