What are the responsibilities and job description for the Bilingual Customer Service Account Coordinator (English/Spanish) position at TRUE MANUFACTURING GROUP?
The Bilingual Spanish/English Customer Service Account Coordinator position will act as the point of contact for US and LATAM customers to facilitate the process of field replacement parts orders. Consisting of resolving product problems by clarifying the customers’ issues, determining the cause, selecting and explaining the best solution to solve the issue, and then following up to ensure a resolution.
Essential Duties and Responsibilities
- Responsible for handling incoming and outgoing parts calls from global partners, consisting of parts and product and applicable technical information in which the daily call volume could exceed 100.
- Check open order ship status.
- Quote parts pricing and shipping lead times.
- Process of parts orders from phone, fax or email.
- Participate in cross functional teams.
- The Bilingual Customer Service Account Coordinator is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.
- Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.
- Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.
- Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment of department and company priorities.
- Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.
- High School diploma or general education degree (GED) required.
- College degree strongly preferred.
- One or more years of related customer service experience required.
- Must be able to read, write, speak, and understand both English and Spanish fluently to effectively communicate with customers, vendors, and internal team members in one-on-one and small group situations.
- Applicants must possess strong communication skills, both verbal and written.
- Must be able to multitask and possess strong organizational skills.
- Willing to work in a fast-paced work environment where daily call volume could exceed 100.
- Previous parts and cabinetry knowledge, preferred.
- JDE, Parts Inquiry and Microsoft Office Applications experience, preferred.
The hours for this position are 8:30am - 5:00pm, Monday through Friday.
We are proud to be an Equal Opportunity Employer.
Company-paid background check required upon hire.
Pay: $52,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $52,000 - $60,000